Front Desk Officer
Emobile Specialist Hospital
Core Responsibilities Patient Reception & Registration Welcome patients and visitors warmly. Collect and verify patient information for registration. Ensure accurate entry of data into hospital management systems. Appointment Scheduling Manage patient appointments and follow-ups. Coordinate with doctors, nurses, and other departments to avoid scheduling conflicts. Notify patients of changes or cancellations. Information & Guidance Provide directions within the hospital (wards, labs, pharmacies, etc. Answer inquiries about hospital services, policies, and procedures. Assist patients with filling out forms and understanding processes. Communication Hub Handle incoming calls, emails, and messages professionally. Relay information between patients, doctors, and administrative staff. Maintain confidentiality of patient records and communications. Administrative Duties Maintain updated patient files and records. Process billing, payments, and insurance documentation. Prepare daily reports on patient flow and appointments. Support hospital management with clerical tasks (filing, photocopying, correspondence). Customer Service Ensure patients feel comfortable and respected. Handle complaints or concerns with empathy and escalate when necessary. Provide special assistance to elderly, disabled, or distressed patients. Compliance & Professional Standards Adhere to hospital policies, ethical standards, and confidentiality rules (HIPAA or local equivalents). Follow infection control and safety protocols at the front desk. Maintain professionalism in appearance and conduct. Skills & Competencies Strong communication and interpersonal skills. Organizational and multitasking ability. Proficiency in hospital management software and office tools. Empathy, patience, and problem-solving skills. Attention to detail and accuracy in record-keeping. Front Desk Officer is the first point of contact and plays a critical role in shaping patient experience, ensuring smooth hospital operations, and supporting both clinical and administrative staff.
200000 - 250000 NGN per month
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