E-commerce & Operations Manager
Montaigne AH Limited (Montaigne Place)
Duties & Responsibilities
- Manage daily operations of all e-commerce platforms (owned and third-party), ensuring uptime, accuracy of listings, pricing, promotions, and content.
- Ensure products, services, SKUs, and digital catalogs are correctly set up, updated, and optimized across all e-channels.
- Monitor platform performance, site availability, checkout flow, and user experience, escalating issues promptly for resolution.
- Oversee end-to-end order processing, fulfillment, returns, and cancellations to meet agreed service level timelines.
- Work closely with warehouse, logistics, and store teams to ensure optimal inventory allocation for e-commerce channels.
- Track stock availability, out-of-stock risks, inventory turns, and restocking timelines.
- Monitor and reduce product returns, delivery delays, and fulfillment errors.
- Track and report e-commerce KPIs including sales volume, order value, conversion rates, cart abandonment, returns, fulfillment timelines, and customer satisfaction.
- Support forecasting and variance analysis by providing accurate operational data and insights.
- Conduct regular e-channel analytics to identify performance gaps, operational bottlenecks, and improvement opportunities.
- Prepare weekly and monthly operational performance reports for the Head of E-commerce & Innovation.
Requirements
- Interested candidates should possess a Bachelor's Degree qualification with 3 - 5 years work experience.
Salary
N300,000 - N500,000 / month.
Application Closing Date
24th July, 2026.
Method of Application
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the job title as subject of the email.
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Vacancy posted 3 days ago
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