Incident LifeCycle Manager
Stanbic IBTC Bank
Job Description
- To be responsible for the planning and coordination of all activities required to carry out, monitor and report on the Incident Lifecycle management process, and responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit.
Responsibilities
- Identification of IT problems by analysing incident data in conjunction with incident managers or engaging with relevant IT support staff.
- Investigate IT problems, according to impact, through to resolution or error identification.
- Facilitate requests for changes (RFCs) to clear errors.
- Proactive problem management through.
- Monitor progress on the resolution of known errors.
Qualifications
- B.Sc in IT, Computer Sciences, or related field.
- Relevant professional certifications can be an added advantage.
- 3-6 years experience in similar role.
- Microsoft Office Suites (especially Word, Excel and PowerPoint ) and Report Preparation, ITIL V3 Foundation Certification.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Generating Ideas
- Interacting with People.
Technical Competencies:
- Application Knowledge for Support
- Capacity Management
- Database Administration
- License Management
- Service Level Management
- Service Management Processes.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Share this job:
Vacancy posted 7 hours ago
Similar jobs that could be interesting for youBased on the Incident LifeCycle Manager in Victoria Island, Lagos vacancy
- ...Role Overview We are seeking a highly organized and proactive Admin Manager/Executive Assistant to provide strategic and administrative support to the Managing Director while overseeing daily office operations. The ideal candidate will be detail-oriented, resourceful...
- ...successful candidate will assist with a wide variety of real estate transactions, including acquisitions, dispositions, leasing, managing, and development. This role offers an opportunity to work closely with the CEO & Board of Directors in a fast-paced environment...
- ...Job Summary: We are seeking a results-driven Local After-Sales Finance Manager to oversee the full financial operations of three automotive after-sales service centers in Nigeria. You will establish standardized, time-bound financial controls covering revenue settlement...
- ...(outlet) across Nigeria and still growing. Job Description We are seeking an experienced and strategic Senior Talent Manager to lead the design, implementation, and continuous improvement of our performance management framework. This role requires someone...
- ...Main Accountabilities Developing strategies and managing marketing campaigns across print, broadcast, and online platforms to ensure that products and services meet customers’ expectations and to build the credibility of brands Managing brand strategy, including...
- ...highly experienced, proactive, and results-oriented Senior Project Manager to oversee the planning, execution, monitoring, and successful... ...locations and disciplines. Oversee the complete project lifecycle from proposal handover, planning, engineering, procurement, installation...
LC Electrical & Instrumentation
Victoria Island, Lagos16 days ago - ...Qualifications and Experience ~ Candidates should possess a First Degree in any field. ~7 - 10 years experience in relationship management and sales. Behavioural Competencies: Generating Ideas Developing Strategies Interacting with people Directing...
- ...Job Summary ~ We're seeking an experienced Supply Chain/Procurement Manager to interface with OEMs and manage procurement of equipment and logistics support services for our clients in oil and gas exploration, production, refining, LNG, and major contracting sectors....
- ...Plan and execute campaigns across social media, search, display, website, and messaging platforms. - Offline & Field Marketing. Manage on-ground activations, promotions, market surveys, and community engagement. Sales Collaboration: Support Sales with lead generation...
- ...Job Summary Our client is seeking a highly organized and execution-driven Project Manager to lead the successful launch of a transformative education initiative. This role is ideal for a proactive professional who thrives in fast-paced environments, can coordinate...
- ...Job Summary To strengthen our operations, we are looking to hire a resourceful Business Development Manager and will manage the day-to-day sales & marketing activities of the team, develop long term sales, marketing and business development strategy for the company...
- Job Summary The HSE Manager is responsible for developing, implementing, and maintaining the company's Health, Safety, and Environmental... ...and environmental awareness throughout the organization. Incident Investigation & Reporting Lead investigations into accidents,...
HR_FACILITY LTD
Victoria Island, Lagos8 days ago - ...both businesses and individuals. Our approach combines digital transformation, financial inclusion initiatives, and strong risk management to create a comprehensive banking platform offering a wide range of services from basic banking to other advanced features. The bank...
- ...Description ~ The Restaurant Management Trainee is responsible for assisting the Restaurant Manager in the proper and profitable running of assigned Restaurant in line with the Company’s Standard of Operations (SOP). Required Qualification A minimum of Second...
400000 - 800000 NGN per month
Job Title :Sales Manager - Automobile Location :Victoria Island, Lagos Salary :₦400,000 - ₦800,000 Monthly Employment Type :Full-Time Industry :Automobile Job Summary We are seeking an experienced and results-driven **Sales Manager - Automobile** to lead sales...Ascentech services
Victoria Island, Lagos20 days ago- ...ideal candidate will help individuals and businesses grow and protect their wealth by recommending suitable financial products and managing client portfolios. Key Responsibilities Assess clients’ financial goals, risk tolerance, and current financial position...
Whipsmart service provider
Victoria Island, Lagosa month ago - ...Description To play a critical role in the software development lifecycle by ensuring that our products meet the highest quality standards. You will work closely with developers, product managers, and other stakeholders to identify and troubleshoot defects, write...
- ...IPS tools. Detect, investigate, and respond to cybersecurity incidents Conduct vulnerability assessments and support penetration... ...Understanding of cybersecurity threats, vulnerabilities, and risk management Basic scripting (Python, PowerShell, or Bash) is an...
- ...Implementation and administration of Network security controls and management strategies to maintain the confidentiality, integrity,... ...of the firewall and monitoring of security tools. Security incident proactive monitoring and prevention. Stays current with technological...
- ...delivering, and updating on Project milestones through out project lifecycle. Provide technical support during implementation, migration... ...~ Good oral and written communication skills. ~ Good Time management skills. ~ Ability to work under minimal supervision. ~ May...
- ...update operating systems and software applications. Create and manage user accounts and permissions. Support email configuration... ...within SLA. Network uptime of at least 99%. Average incident response time. First-time fix rate. Preventive maintenance...
- ...delivering, and updating on Project milestones through out project lifecycle Provide technical support during implementation, migration,... ...~ Good oral and written communication skills ~ Good Time management skills ~ Ability to work under minimal supervision ~ May...
- ...regulatory and company standards. Ensure compliance with tax regulations and liaise with auditors, banks, and regulatory authorities. Manage cash flow, monitor expenditures, and recommend cost-control measures. Provide financial analysis and insights to guide strategic...
- .... Support operational excellence and continuous improvement initiatives. Qualifications ~ Bachelor’s Degree in Business, Management, or a related field (MBA preferred). ~5+ years of experience in business management, project management, or strategic operations...
- ...professional to join our growing team. Key Responsibilities Prepare and maintain accurate financial records and reports. Manage daily revenue reconciliation across hotel and restaurant operations. Monitor cash flow, bank reconciliations, and petty cash....
- ...Job Summary: The General Manager, Sales, is responsible for overseeing and driving the commercial success of the organization. This role involves developing and implementing sales strategies, managing sales teams, building customer relationships, and ensuring...
- ...Collaborate with departments and clients to obtain required information during audit engagements. Assist in preparing audit reports for management review. Maintain confidentiality and professionalism while handling sensitive financial information. Participate in the...
- ...oriented individual with excellent communication skills and a passion for automobiles. Responsibilities Customer Relationship Management: Build strong and lasting relationships with customers by providing a personalized and consultative sales experience....
- ...and market insights. Monitor competitor offerings and industry trends to inform strategy. Client Relationship and Account Management: Maintain strong relationships with existing clients to ensure satisfaction and renewals. Follow up with clients consistently...
- ...possess a Bachelor’s Degree ~10 -15 years’ experience in roles that include: Sales, Business Development, Growth and Partnership management, Strategy, Relationship Management, Portfolio Management, Go-to-market. ~ Strong client relationship management skills ~...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Incident LifeCycle Manager. Be the first to apply!
