Operations & Administrative Officer (Hybrid)

Job Summary

• The Operations & Administrative Officer is responsible for coordinating the Company's day-to-day administrative and operational activities, ensuring efficient service delivery, effective customer support, smooth digital platform operations, and coordination of field activities.
• The role serves as the central point for communication, operational coordination, and administrative support to ensure business objectives are achieved.

Key Responsibilities
Operations:

• Coordinate the day-to-day operational activities of the Company.
• Manage and update the Company's digital platform, ensuring information and customer listings are accurate, complete, and up to date.
• Ensure all customer registrations, profiles, products, services, and advertisements are uploaded promptly and accurately.
• Monitor the functionality of the digital platform and report technical issues where necessary.
• Coordinate with the Marketing Team to ensure customers acquired through field activities are successfully onboarded and published on the platform.
• Monitor the activities and performance of the Marketing Team to ensure assigned targets are met.
• Provide guidance and operational support to the Marketing Team during field campaigns.
• Obtain regular feedback from the Marketing Team on customer concerns, market trends, and operational challenges, and prepare reports for Management.
• Coordinate communication with operational personnel and other stakeholders as required to facilitate efficient service delivery.
• Schedule appointments, assessments, meetings, and service requests where applicable.
• Escalate operational issues requiring management attention promptly.

Administration & Customer Service:

• Serve as the first point of contact for customer enquiries via phone, email, WhatsApp, and other communication channels.
• Receive, document, and respond to customer enquiries professionally.
• Maintain accurate customer records and operational documentation.
• Prepare correspondence, reports, presentations, and other administrative documents.
• Follow up with customers to ensure timely service delivery and customer satisfaction.
• Maintain confidentiality of customer and company information at all times.

Reporting & Coordination:

• Prepare daily, weekly, and monthly operational reports.
• Maintain accurate records of customer interactions, registrations, and service requests.
• Liaise with internal teams and external stakeholders to ensure smooth operational processes.
• Provide Management with regular updates on operational activities, customer feedback, and team performance.
• Perform any other duties assigned by Management.

Qualifications

• Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Computer Science, or a related discipline.
• 1–2 years' experience in operations, administration, customer service, or a similar role.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Good organisational and time management skills.
• Ability to coordinate multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• Basic knowledge of website or content management systems (CMS) is an added advantage.
• Strong problem-solving and decision-making skills.
• Ability to work independently and collaboratively.
• High level of professionalism, integrity, and attention to detail.

Application Closing Date
3rd August, 2026. 

How to Apply
Interested and qualified candidates should send their CV to:  View email address on hotnigerianjobs.com using the Job Title as the subject of the mail.

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