Sales Operations Officer

Job title : Sales Operations Officer

Job Responsibilities

• Manage and process sales orders on ERP systems, ensuring accuracy and timely invoice generation.
• Coordinate order fulfillment with warehouse and logistics teams to ensure prompt delivery.
• Provide timely and effective responses to customer and distributor inquiries, complaints, and service requests.
• Maintain strong relationships with key distributors (KDs) to support business growth and retention.
• Resolve discrepancies related to orders, invoicing, deliveries, and inventory across multiple warehouse locations.
• Monitor inventory levels and collaborate with relevant teams to ensure product availability.
• Support sales operations by tracking order status, sales performance, and distribution activities.
• Prepare and analyze daily, weekly, and monthly sales and operational reports.
• Plan and coordinate SKU distribution across warehouses nationwide to ensure optimal stock levels.
• Support promotional activities, including incentive processing, promo invoice preparation, and distributor programs.
• Maintain accurate documentation for customers, distributors, and transactions.

Requirements

• HND / B.Sc. in any relevant discipline.
• 1– 2 years post-NYSC experience in customer service operations, preferably in an FMCG environment.
• Must be conversant with the use of Microsoft suite, especially Excel, Word, and Outlook.
• Good analytical skills.