Sales Operations Officer

Job title : Sales Operations Officer

Job Summary

• Jamara Operations Limited is a leading player in the home appliances sector, committed to delivering quality products and exceptional service to our customers. We are seeking a highly organized and detail-oriented Sales Operations Officer to join our dynamic team.
• In this role, you will serve as the critical bridge between our Sales , Warehouse , and Logistics teams. Your primary objective is to ensure that customer orders are processed accurately, fulfilled promptly, and delivered seamlessly. You will be responsible for optimizing order-to-delivery workflows, maintaining data integrity, and resolving operational bottlenecks to enhance customer satisfaction and operational efficiency.

Key Responsibilities

Order Management & Fulfillment

• Oversee the end-to-end order processing cycle, from order entry to final delivery confirmation.
• Validate sales orders for accuracy, pricing, discounts, and credit terms before releasing them to the warehouse.
• Prioritize and schedule orders based on customer promise dates, stock availability, and delivery capacity.
• Monitor real-time order status and proactively communicate updates or delays to the sales team and customers.

Cross-Functional Coordination

• Act as the primary liaison between the Sales team, Warehouse, and Logistics to ensure smooth workflow and information flow.
• Coordinate with the warehouse team to confirm stock availability, allocate inventory, and prioritize picking and packing schedules.
• Work with logistics partners to schedule deliveries, optimize routes, and resolve last-mile delivery issues.
• Facilitate daily operations huddles to align on priorities, exceptions, and urgent customer requests.

Process Optimization & Reporting

• Identify bottlenecks in the order-to-delivery process and recommend improvements to reduce lead times and errors.
• Maintain and update order tracking dashboards, providing daily/weekly reports on order status, fulfillment rates, and delivery performance.
• Track key performance indicators (KPIs) such as order accuracy, on-time delivery, backlog levels, and return rates.
• Partner with IT and operations teams to enhance system automation and data flow between CRM, WMS, and TMS platforms.

Customer Experience Support

• Resolve order-related escalations from the sales team, including stock discrepancies, damaged goods, and delivery rescheduling.
• Ensure all post-sales documentation (invoices, delivery notes, waybills) is accurate and properly filed.
• Support the sales team with real-time inventory visibility to enable accurate customer commitments.

Qualifications & Requirements

Education

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field.

Experience

• Minimum 3–5 years of experience in sales operations, order management, supply chain coordination, or logistics, preferably within the home appliances, FMCG, or retail distribution sector.
• Proven track record of working effectively with cross-functional teams (Sales, Warehouse, Logistics).

Technical Skills

• Proficiency in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and order management software .
• Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data modeling).
• Experience with warehouse management systems (WMS) and transportation management systems (TMS) is a strong advantage.

Soft Skills & Competencies

• Strong analytical and problem-solving skills – ability to diagnose operational gaps and implement practical solutions.
• Excellent communication and interpersonal skills – capable of influencing and collaborating with diverse teams.
• High attention to detail – accuracy in order processing and data entry is non-negotiable.
• Ability to work under pressure – thrives in a fast-paced environment with tight deadlines and high order volumes.
• Customer-centric mindset – always prioritizes the end-customer experience.
• Proactive and self-driven – takes initiative to improve processes without waiting for instructions.