2Africa Managed Service Lead

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Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The 2Africa Managed Service Lead will be responsible for complete fulfilment of 2Africa Submarine, terrestrial networks and 3rd party collocation facilities. Direct the team on operational tasks and maintenances including upgrades and decommissioning of network elements requiring interdivisional coordination. Coordinates administrative matters, scheduling and unit operations. Participate in new proposals or other project development activities.

Other duties as assigned include third- level support for the CLS network elements [Power Feed Equipment (PFE), ROADM System (Ciena, ASN & Nokia equipment)] and the 3rd party repeater PoP site facilities. The discharge of responsibilities will require close coordination across teams, Landing partners and adherence to timelines and SLAs.

Responsibilities

In addition, he/she will be responsible for the following:

• Oversee the execution of support requests on different Transmission platforms within the operational level agreement (OLA)

• Provide support in troubleshooting and resolution of network related problems on the Submarine Power Feed Equipment (PFE), DWDM/OTN, ROADM network and facility systems within the Submarine Cable landing station

• Analyse and identify root causes of lingering or repeating faults on the Submarine network, terrestrial fiber routes and facility systems, affecting network performance and come up with suggestions and action plan to address them

• Effective coordination with Landing parties, equipment vendors for addressing equipment issues and with third party network/Facility providers relating to the operational issues faced on the resources leased from them

• Support all aspects of the network management process assuring requests, implementation, and problems are resolved as required with no impact to the global communication infrastructures

• Coordinate performance review meetings with internal and external stakeholders

• Participate in strategic network operations sessions across the technical group and landing partners

• Participate in managing tasks assigned by NOC assuring full implementation and documentation standards are adhered to

• Ensure all documentation is always accurate and up to date

• Effective OPEX/CAPEX management and general cost management

• Directs a program for service, repair and inventory

Qualifications

• A bachelor’s degree or Equivalent in Electrical/Electronics and Telecommunication Engineering

• At least 12 years post NYSC work experience with Transmission Networks, 4 years related experience in Facility Management

• Team leadership experience is required

• Ability to review engineering documents and provide guidance on execution as requested

• Proficient in setting up & use of testing equipment (Ethernet Analyzer, OTDR/Power testing tools/instrument) and analyse results

• Ability to troubleshoot, identify root causes and recommend solutions on DWDM/OTN equipment, and power systems (DG, Cooling, Rectifier and UPS).

• Knowledge of fault management processes and procedures

• Must have ability to deal effectively with a wide variety of industry, government and public contracts on project-related matters

• Strong analytical and data driven decision making ability

• Ability to plan, organize, motivate team members, key stake holders to achieve service delivery objectives of each project

• Ability to establish effective working relationships with public officials, vendors, and other agency managers

• Knowledge of vendor management

• Strong analytical and problem-solving skills

• Good oral and written communication skills

• Ability to work well under pressure

• Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is a new position within our organization.