Anti-Fraud Manager
PalmPay Limited
About the Role
- We are looking for an experienced SME Anti-Fraud Manager to lead the identification, investigation, and prevention of fraud across our SME business.
- Important: This is primarily a field and sales-related fraud role, not a traditional AML, transaction monitoring, or card-fraud position.
- The successful candidate will investigate fraud involving Business Developers, agents, and merchants, including staff/merchant collusion, fraudulent merchant onboarding, fake businesses, manipulated loan applications, fabricated field activities, merchant deception, and other forms of sales-related misconduct.
Key Responsibilities
- Lead field investigations into suspected merchant and sales staff fraud.
- Investigate cases of BD/merchant collusion and staff misconduct.
- Conduct merchant and field verification visits and investigative interviews.
- Identify fraud patterns across BDs, merchants, markets, and locations.
- Review evidence and prepare clear investigation reports with recommended actions.
- Identify weaknesses in existing processes and develop practical fraud-prevention controls.
- Work closely with Sales, Credit, Risk, Verification, Collections, and Operations teams to reduce fraud losses.
- Train field teams on fraud red flags, prevention, and reporting.
Requirements
- Bachelor’s Degree in a relevant field.
- 3-5 years of experience in fraud investigation, field verification, credit risk, SME lending, internal controls, collections, or related areas.
- Experience in fintech, digital lending, banking, or microfinance is highly preferred.
- Strong understanding of field sales, merchant acquisition, SME lending, and sales-force fraud.
- Proven experience investigating fraud involving sales staff, agents, merchants, or field operations.
- Strong analytical, investigative, communication, and report-writing skills.
- Must be comfortable conducting field investigations and travelling when required.
- High level of integrity, confidentiality, and accountability.
- Candidates whose experience is only in AML, KYC, transaction monitoring, card fraud, or account takeover without practical experience in field/merchant/sales-related fraud investigation may not be suitable for this role.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Vacancy posted 1 day ago
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