Customer Care Manager
Dame Chops & Events
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements and skills
- HND / Degree in Business Administration or related field
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation.
Salary
N180,000 - N200,000 monthly.
Application Closing Date
14th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [email protected]using the Job Title as the subject of the mail.
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Vacancy posted 4 days ago
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