Manager, Man Power Services

• Manage day-to-day manpower outsourcing operations, including workforce planning, recruitment coordination, deployment, redeployment, replacement, and demobilization.
  
• Ensure client manpower requirements are consistently met in terms of headcount, qualifications, competency, and timely deployment.
  
• Manage client relationships, workforce reviews, complaints, escalations, service requirements, and account retention.
  
• Monitor attendance, punctuality, absenteeism, attrition, performance, productivity, and employee conduct across client locations.
  
• Oversee the outsourced employee lifecycle, including onboarding, documentation, training, transfers, promotions, employee relations, performance management, and exit processes.
  
• Partner with HR, Recruitment, Finance, and Payroll teams to ensure timely staffing, accurate payroll inputs, benefits administration, and resolution of employee queries.
  
• Ensure compliance with company policies, client requirements, employment regulations, contracts, documentation, and statutory obligations.
  
• Validate headcount, attendance, overtime, allowances, and other billable to support accurate client billing and account profitability.
  
• Drive employee engagement and retention initiatives while identifying and addressing key causes of workforce attrition.
  
• Monitor manpower metrics including headcount, deployment, recruitment fulfillment, attrition, absenteeism, attendance, productivity, payroll exceptions, complaints, and replacement turnaround time.
  
• Identify workforce risks and implement contingency plans to ensure business continuity during staffing shortages, high attrition, or increased client demand.
  
• Prepare accurate management and client reports, provide workforce insights and forecasts, and recommend actions to improve service delivery and account performance.
  
• Support contract renewals, rate reviews, account expansion, and new manpower outsourcing opportunities.
  

Requirements

• Bachelor’s degree/HND in Human Resources, Business Administration, Management, Industrial Relations, or a related discipline.
  
• 5–8 years’ relevant experience, with at least 2–3 years in a managerial or supervisory role.
  
• Proven experience in manpower outsourcing, BPO, recruitment outsourcing, workforce management, facilities management, or high-volume people operations.
  
• Experience managing large workforces across multiple client locations is an advantage.
  
• Strong knowledge of employee lifecycle management, labor practices, payroll coordination, workforce reporting, and SLA management
  
• Strong client relationships, workforce planning, people management, analytical, problem-solving, and communication skills.
  
• Proficiency in HR, payroll, workforce management, and reporting systems CIPM or other relevant professional certification is an advantage.