Customer Support Officer
Full-time
Prestigious Consulting Group
Job title : Customer Support Officer
Job Location : Rivers Deadline : September 27, 2026 Quick Recommended LinksJob Summary
- We are seeking a Customer Support Officer to provide excellent customer service, manage customer enquiries and complaints, coordinate after-sales support, and provide administrative and operational support to the Operations Manager.
- The ideal candidate should have strong communication and problem-solving skills, experience in customer service, and the ability to manage multiple tasks in a fast-paced retail environment.
Key Responsibilities
- Respond to customer enquiries, complaints, and requests through phone, WhatsApp, email, and other channels.
- Provide timely and professional solutions to customer issues and escalate complex matters when necessary.
- Coordinate after-sales support, including product complaints, warranties, repairs, returns, and exchanges.
- Follow up with customers on pending issues and ensure timely resolution.
- Maintain accurate records of customer complaints, enquiries, resolutions, and feedback.
- Monitor recurring customer issues and provide recommendations for service improvement.
- Support the Operations Manager with daily operational coordination, follow-ups, documentation, and reporting.
- Assist in tracking branch activities, pending issues, and operational requests.
- Liaise with Branch Managers, sales teams, technicians, and other departments to resolve customer and operational issues.
- Prepare basic customer service and operational reports as required.
- Support the implementation of customer service standards and operational procedures.
- Perform other duties assigned by the Operations Manager or Management.
Key Performance Indicators (KPIs)
- Customer response and resolution time.
- Customer satisfaction and feedback.
- Number of complaints successfully resolved.
- Follow-up completion rate.
- Accuracy and timeliness of reports.
- Timely resolution of outstanding customer and operational issues.
- Quality and effectiveness of support provided to the Operations Manager.
Requirements
- Bachelor's degree, HND, or OND in Business Administration, Marketing, Mass Communication, Customer Service, or a related field.
- 1–3 years of experience in customer service, preferably in retail, consumer electronics, home appliances, telecommunications, or a related industry.
- Excellent verbal and written communication skills.
- Strong customer service and complaint-resolution abilities.
- Good organisational and administrative skills.
- Proficiency in Microsoft Office, WhatsApp, email, and basic reporting tools.
- Ability to multitask, follow up effectively, and work with minimal supervision.
- Must be based in Port Harcourt
- Must be proactive, professional, patient, and results-oriented.
Vacancy posted 6 days ago
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