Admin / Customer Service Representative

Job Summary

• We are seeking a proactive Admin and Customer Service Representative to manage customer communications, coordinate shipment updates, maintain accurate records, and ensure exceptional service delivery.
• The successful candidate will serve as the primary liaison between the company, shippers, and customers, providing timely updates, resolving issues, preparing invoices and reports, and supporting the smooth execution of logistics operations.

Job Description

• Report to the Managing Director.
• Manage all correspondences with shippers.
• Journey management: work with the field managers while on trip and report in real time progress of shipment to shippers. When there are delays, or other issues, follow up with the Administrative Manager for resolution.
• Provide assistance to customers using the organization’s products and services by communicating courteously with customers by telephone or email.
• Handle customer complaints or any major incidents, such as goods theft and other security issues and issuing refunds or compensation to customers when necessary.
• Create channels of communication (WhatsApp, email, etc.) for new shippers to have easy access to our services.
• Keep accurate records of orders, payments, discussions or correspondence with customers.
• Prepare and send invoices and corresponding waybills to shippers.
• Prepare Month-End Reports.
• Undertake any other duties as assigned by the Admin Manager or the Managing Director.

Requirements

• HND/Bachelor's degree in Business Administration, Public Administration, Secretarial Studies or a related field.
• 1–3 years of experience in customer service, logistics, administrative, or a similar role.
• Strong verbal and written communication skills.
• Excellent customer relationship management and problem-solving abilities.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Ability to maintain accurate records and prepare reports.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in logistics, transportation, or supply chain operations is an added advantage.
• Ability to work in a fast-paced environment and manage multiple priorities.

Salary
N150,000 per month.

Application Closing Date
8th July, 2026. 

How to Apply
Interested and qualified candidates should:

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