Auto Repair Relationship Manager
Full-time
Vonos Automotive
Job title : Auto Repair Relationship Manager
Job Location : Abuja Deadline : October 03, 2026 Quick Recommended LinksKey responsibilities
- Manage repair-shop relationships: Act as the main point of contact between the company and approved auto repairers.
- Develop the repair network: Identify, evaluate, onboard, and maintain relationships with reliable garages and repair centres.
- Monitor repair quality: Ensure repairs meet company, manufacturer, safety, and industry standards.
- Track turnaround times: Follow up on vehicles undergoing repairs and address delays or bottlenecks.
- Control costs: Review repair estimates, labour charges, parts costs, and invoices to ensure they are reasonable and within agreed terms.
- Negotiate with repairers: Discuss pricing, service agreements, discounts, warranties, and other commercial arrangements.
- Handle escalations: Resolve disputes involving repair quality, delays, costs, customers, or damaged vehicles.
- Coordinate stakeholders: Work with customers, mechanics, insurers, claims teams, assessors, parts suppliers, dealerships, and management.
- Monitor KPIs: Track metrics such as repair turnaround time, customer satisfaction, repair costs, repeat repairs, complaints, and quality performance.
- Conduct inspections/audits: Visit repair facilities to assess equipment, workmanship, processes, capacity, and compliance.
- Improve customer experience: Make sure customers receive clear updates and that their vehicles are returned in satisfactory condition.
- Prepare reports: Provide management with reports on repairer performance, costs, service levels, and areas requiring improvement.
Gender: Female
Vacancy posted 3 days ago
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