HR & Leadership Academy Manager

Job title : HR & Leadership Academy Manager

SUMMARY OF PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES

Academy Strategy and Operational Execution

• Support the Academy Director in translating Council, Board and strategy decisions into annualworkplans, programme calendars, budgets, execution trackers and performance reports.
• Coordinate the delivery of the Academy’s approved programme clusters: Specialist Certification
• Programmes, Professional Workshops, Short Courses, Bootcamps, Communities of Practice and Global Consciousness Programmes.
• Maintain an integrated Academy calendar for open programmes, organisation-focused engagements, certification activities, faculty meetings and stakeholder sessions.
• Ensure Academy operations are aligned with CIPM’s institutional mandate, approved governance structure, professional standards and service commitments.

Programme Portfolio, Curriculum and Certification Administration

• Coordinate programme design, curriculum documentation, validation, scheduling and delivery readiness in collaboration with faculty, assessors, partners and internal stakeholders.
• Maintain programme files covering learning outcomes, module outlines, facilitator guides, assessment plans, attendance records, feedback reports and certification evidence.
• Coordinate the administration of specialist certification programmes, including admissions support, candidate records, assessment logistics, assessor/faculty coordination, results documentation and certificate processing support.
• Ensure programme documentation reflects the CIPM Body of Knowledge, CIPM Competency Framework, relevant global benchmarks and Nigeria’s socio-economic and regulatory context.

Learner Experience and Stakeholder Engagement

• Oversee the learner lifecycle from enquiry, registration and onboarding to programme participation, assessment support, feedback, certification documentation and alumni/community follow-up.
• Ensure enquiries received through the Academy’s approved channels are acknowledged and resolved within agreed service standards.
• Coordinate stakeholder engagement with CIPM members, learners, corporate organisations, public sector institutions, academic partners, faculty, facilitators, assessors and delivery partners.
• Support organisation-focused engagements by coordinating needs clarification, proposal inputs, client communication, cohort planning, delivery documentation and post-engagement reporting.

Faculty, Partner and Vendor Management

• Maintain an updated faculty and assessor database, including profiles, availability, areas of expertise, onboarding records, delivery history and performance feedback.
• Coordinate faculty selection, onboarding, train-the-trainer documentation, quality assurance requirements and facilitator performance reviews.
• Manage operational relationships with learning delivery partners, academic institutions, professional bodies, global partners, sponsors, consultants, portal/LMS vendors and service providers.
• Monitor vendor and partner performance against agreed deliverables, timelines, quality standards and cost expectations.

Portal, LMS and Digital Learning Operations

• Coordinate portal and LMS readiness activities, including course uploads, learner enrolment support, user acceptance testing, virtual learning logistics, assessment functionality and reporting dashboards.
• Work with ICT, Finance and relevant vendors to ensure registration, payment, learner records, learning access and reporting processes function properly.
• Track digital learning issues, learner access challenges, content readiness gaps and resolution actions.
• Ensure learner, member, faculty and partner data are handled in line with CIPM policies, NDPA/NDPR, GDPR where applicable, and internal data protection protocols.

Commercial Execution, Revenue Tracking and Reporting

• Support approved pricing implementation, registration monitoring, payment follow-up, revenue reconciliation with Finance and programme profitability reporting.
• Maintain pipeline trackers for open programmes, specialist certifications, corporate/institutional prospects, proposals, conversions and deferred opportunities.
• Prepare weekly, monthly, management, Board and Council-ready reports showing activities, outputs, outcomes, risks, revenue status, learner data, quality indicators and required decisions.
• Support marketing and business development teams with programme briefs, enrolment data, participant insights, campaign follow-up and conversion reports.

Quality Assurance, Evaluation and Continuous Improvement

• Implement programme quality assurance procedures covering curriculum records, faculty readiness, delivery standards, assessment administration, learner feedback and post-programme review.
• Analyse learner feedback, attendance, assessment completion, faculty ratings, revenue outcomes and operational issues to recommend improvements.
• Maintain a continuous improvement log for curriculum updates, delivery enhancement, digital learning issues, partner performance and learner experience improvements.
• Ensure Academy files, registers and reports are audit-ready, properly named, securely stored and easy to retrieve.

Team Leadership and Internal Coordination

• Supervise the Academy Officer and other assigned support resources, allocating tasks, reviewing outputs and ensuring timely execution.
• Coordinate internal dependencies with Learning & Consultancy, Membership, Finance, ICT,
• Marketing/Communications, Research, Legal/Compliance and other relevant CIPM units.
• Provide operational support to the Academy Director on budgets, workplans, stakeholder meetings,
• Board updates, partnership discussions and strategic implementation reviews.

KEY PERFROMANCE INDICATORS

• Operational
• Targets
• Membership/Stakeholder
• Internal Business Process
• Organizational Capacity

Experience

• Minimum of 6-10 years’ relevant experience in professional education, learning and development, academy operations, certification administration, programme management, HR capability development or consulting delivery.
• Demonstrable experience coordinating multi-stakeholder programmes, faculty/facilitator deployment, learner administration, digital learning platforms, client-facing engagements and management reporting.
• Experience in a professional body, business school, learning academy, consulting firm, higher education environment or certification-based learning institution will be an advantage.
• Prior supervisory experience and evidence of commercial discipline in programme budgeting, revenue tracking or client engagement will be an advantage.

Qualifications

• Education and Professional Qualification
• Bachelor’s degree in Human Resource Management, Business Administration, Education, Management, Psychology, Social Sciences or a related field.
• Master’s degree, professional qualification or postgraduate certification in HR, learning and development, leadership
• development, education technology, project management or business management will be an advantage.
• Membership of CIPM is required or should be obtained within an agreed period after appointment.
• Professional membership of CIPM is compulsory.