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Search Results: 19 vacancies
- ...'s products and services by engaging with potential clients in hospitals, healthcare institutions, and relevant sectors. The Sales Agent’s primary responsibility is to identify, acquire, and build long-term relationships with customers, while also meeting individual and...
Lifebank
Ibadan, Oyoa month ago - ...banking experiences. Job Title: Blended Customer Experience Agent – Personal Banking Location: Ibadan, Oyo Employment Type:... ...correct responses. Issue Resolution & Escalation: ~ Tag tickets accurately, resolve basic issues, and escalate complex cases following...
- ...banking experiences. Job Title: Blended Customer Experience Agent (Business Banking/POS) Location: Ibadan, Oyo Employment Type... ...hotline, WhatsApp, and chat. The role focuses on accurate ticket handling, adherence to fraud escalation protocols, and timely resolution...
- ...Summary: The CSR serves as the first point of contact for agents and customers, resolving issues via support channels. Key... ...tools. Track and close customer complaints and technical tickets. Escalate complex issues as necessary. Maintain support quality...
- ...and other travel services. Issue travel documents, including tickets, vouchers, itineraries, and travel insurance policies. Process... ...travel documentation. Requirements Experience as a Travel Agent, Travel Sales Executive, administrative or similar role....
- ...%. Coordinate with supervisors to dynamically adjust queues, agent allocation, and issue resolution. Workforce Planning: Approve... ...Management (WFM) tools to forecast and align staffing with ticket volume. Quality Assurance & Coaching: Conduct weekly quality...
- ...Management: Monitor live support queues and dynamically reallocate agents as needed. Maintain SLA performance ≥92% by managing team... ...agents. Escalation Handling & Oversight Ensure critical tickets are escalated within 10 minutes. Liaise with Tier 2/3...
- ...merchant satisfaction. The supervisor will manage a team of agents responsible for handling business banking queries, maintaining... ...communication, and coaching skills. Proficiency in using CRM platforms, ticketing systems, and Excel for reporting. Application Closing Date...
- ...abandonment rate remains below 5% through real-time queue management and agent readiness. Settlement & Reversals: Monitor and drive... ...within 48 hours. Support investigations with data from ticketing systems and merchant logs. Field Training & Merchant Engagement...
- ...Contribute to soil sampling and data collection to support digital soil mapping in Northern Nigeria. Contribute to training of extension agents and farmers on climate-smart agriculture and ISFM. Ensure accurate data recording and maintain trial documentation for research...
- ...Risk, Legal, and Customer Success to resolve disputes effectively. Represent Gamma Mobility in discussions with external recovery agents and legal teams when required. Requirements Minimum of 4 years Field Recovery experience Interpersonal and Negotiation...
- ...team, you will play a key role in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption. Job Responsibilities: ~ Prospecting and Identifying quality merchant/agent and...
- ...Job Summary: The RM manages and grows the POS agent network, ensuring agent satisfaction, retention, and profitability. Key Responsibilities: Recruit, onboard, and activate SSA agents. Drive account opening, loan bookings, and deposit mobilization...
- ...of trustworthy travel and tour solutions such as Jobs Recruitment, Visa Consulting, Study Abroad Packages, Tour Operations, Flight Ticketing and General Visa Consultancy. We have grown to be one of the most respected in our areas of expertise and have gained the trust of...
- ...Onboarding Product Ownership Design and manage the end-to-end new user journey across all entry points (Mobile App, USSD, Chatbot, Agent Referrals, CAC registration). Continuously optimize onboarding funnels for speed, drop-off reduction, and regulatory compliance...
- ...Job Summary: The DSO manages on-site terminal troubleshooting and POS repairs to reduce downtime and improve agent satisfaction. Key Responsibilities: Repair, replace, and reconfigure POS terminals. Log device issues and resolutions. Visit field...
- ...Job Summary: The FSO is responsible for recruiting and activating POS agents, training them, and ensuring optimal usage of deployed terminals in their assigned territory. Key Responsibilities: Recruit, onboard, and activate SA/agents. Provide field...
- ...Requirements and Skills High School diploma; additional qualifications will be a plus. Proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g. fax, printer etc.) Knowledge of office management and basic...
- ...stationery, printing and Logistics. Schedule and manage meetings, take minutes, and calculate action points. Travelling schedule and ticket bookings. Support human resources in maintaining staff records and coordinating interviews or training. Manage the company...
