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- ...Assurance: Conduct checks to identify and correct errors, duplicates, or outdated records. Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency. Flag and document data anomalies, routing them to the appropriate team for resolution....
- ...Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base....