Delinquency Management Officer
Newedge Finance Limited
Job Summary
- A Delinquency Management Officer is responsible for monitoring overdue customer accounts, reducing loan defaults, and ensuring timely repayment through effective follow-up, negotiation, and recovery strategies.
Key Responsibilities
- Monitor and track delinquent loan accounts.
- Contact customers through calls, emails, SMS, or visits regarding overdue payments.
- Negotiate repayment plans and settlement arrangements.
- Maintain accurate records of collection activities and customer interactions.
- Analyze repayment behavior and identify high-risk accounts.
- Ensure compliance with company policies, financial regulations, and debt recovery procedures.
- Prepare daily, weekly, and monthly delinquency reports.
- Escalate unresolved or high-risk cases to management or legal teams when necessary.
- Collaborate with customer service, risk, and credit teams to improve loan recovery performance.
- Educate customers on repayment obligations and available payment options.
Requirements & Qualifications
- Bachelor’s Degree in Finance, Business Administration, Accounting, Economics, or related field.
- Previous experience in collections, loan recovery, customer service, or credit control is an advantage.
- Strong communication and negotiation skills.
- Good analytical and problem-solving abilities.
- Ability to work under pressure and meet recovery targets.
- Proficiency in Microsoft Excel and loan management systems.
- Knowledge of debt recovery regulations and financial procedures.
Skills Required:
- Negotiation skills
- Customer relationship management
- Attention to detail
- Conflict resolution
- Time management
- Report writing
- Data analysis
- Persuasion and communication
Work Environments:
- Fintech companies
- Loan agencies
- Debt recovery firms.
Remuneration
- Salary: N55,000 (basic) per month. Plus KPI Bonus of N50,000 - N200,000
- Recovery/collection bonuses
- Transport allowance
- Performance incentives.
Application Closing Date
20th June, 2026.
Method of Application
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the job title as the subject of the email.
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Vacancy posted 2 days ago
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