Senior Client Service Manager

Job title : Senior Client Service Manager

Job Summary

• Our client is seeking a highly qualified and experienced Senior Client Service Manager to lead their client services team and drive business growth.
• As a Senior Client Service Manager, you will be responsible for managing and growing existing client relationships and driving revenue growth. You will serve as a strategic partner to clients, providing expert guidance on experiential marketing strategies and campaigns.

Key Responsibilities

• Demonstrate a comprehensive understanding of the client’s business and actively seek opportunities for further account development.
• Show hands-on competence, knowledge and technical know-how on client expectation.
• Responsible for the day to day running of account in all aspects; including financial processes and profitability.
• Ensure Contact Reports, Status Reports and Activation reports are produced on time. Approve all significant correspondence with the Client.
• Responsible for new business opportunities driving growth on assigned brands as appropriate.
• Source for new business and generate suitable leads for the agency through a defined sales funnel.
• Provide strong leadership and effectively directs team members to accomplish desired goals.
• Drive operations in execution planning and ensure deliverables are fulfilled and timelines to client are kept.
• Evaluate the effectiveness of activations by monitoring feedback and obtaining quantifiable results.

Qualifications

• Must possess a Degree in Marketing, Communication or related fields
• Certification in project management or marketing is an added advantage.
• Strong understanding of experiential marketing, events, or brand activation.
• Exceptional communication and interpersonal skills.
• Proven ability to manage multiple projects and Clients.
• Strong attention to detail.
• A creative thinker with a passion for live experiences.

Requirements:

• 6+ years of experience in client services, marketing, or advertising.
• Proven track record of developing and executing successful client strategies.
• Strong understanding of experiential marketing and event production.
• Excellent communication, leadership, and project management skills.
• Ability to think strategically and creatively.
• Strong analytical and problem-solving skills.

What We Offer

• Competitive salary (N600,000 - N700,000 monthly) and benefits package
• Opportunities for career development and training
• A supportive and collaborative work environment.