Clients Relations Manager
Full-time
Zinance Limited
Job title : Clients Relations Manager
Job Location : Lagos Deadline : June 25, 2026 Quick Recommended LinksJob Summary
- We are looking for a Client Relations Manager to create and nurture long-term relationships with customers.
- You will resolve any issues that arise to ensure customers are satisfied with our services.
Responsibilities
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Requirements and skills
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team.
Vacancy posted 9 days ago
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