Sales & Client Experience Officer (Fashion)

Job title : Sales & Client Experience Officer (Fashion)

Job Summary

• We are looking for a passionate, fashion-forward, and results-driven Sales & Client Experience Officer to join the team and help create memorable experiences for customers while driving sales growth.
• The Sales & Client Experience Officer will be responsible for delivering outstanding customer service, driving sales, managing client relationships, and supporting the brand's online and in-store presence.
• The ideal candidate should have a strong passion for fashion and retail, excellent communication skills, and an understanding of social media, digital marketing, and content creation.

Key Responsibilities
Sales & Customer Experience:

• Welcome and assist clients professionally both in-store and through online channels. Provide personalized product recommendations based on customer preferences, lifestyle,and fashion needs.
• Deliver an exceptional shopping experience that encourages repeat business and customerloyalty.
• Build and maintain strong relationships with existing and prospective clients.
• Consistently achieve and exceed individual and store sales targets.
• Follow up with customers to encourage repeat purchases and referrals.

Social Media & Digital Engagement:

• Respond promptly and professionally to customer inquiries via Instagram, WhatsApp, and other digital platforms.
• Assist in creating engaging content for social media platforms, including photos, videos,reels, and product showcases.
• Support the execution of social media campaigns and promotional activities.
• Contribute ideas for increasing online engagement, brand visibility, and customeracquisition.
• Have a basic understanding of social media advertising and digital marketing strategies.

Store Operations & Merchandising:

• Maintain attractive product displays and ensure the store reflects the brand's standards.
• Assist with inventory management, stock counts, and stock replenishment.
• Monitor product availability and communicate inventory needs to management.
• Process customer purchases, orders, exchanges, and other transactions accurately.
• Ensure the store environment remains clean, organized, and visually appealing at alltimes.

Brand Representation:

• Stay updated on fashion, beauty, and retail trends.
• Act as a brand ambassador by maintaining a professional appearance and positiveattitude.
• Promote new arrivals, collections, special offers, and seasonal campaigns.
• Uphold the company's values, image, and customer service standards.

Requirements

• 2–3 years' experience in retail sales, customer service, or a related role.
• Previous experience within the fashion, beauty, retail, or lifestyle industry is highlypreferred.
• Strong sales, negotiation, and customer relationship management skills.
• Excellent verbal and written communication skills.
• Passion for fashion, beauty, and customer service.
• Social media savvy with experience using Instagram, WhatsApp Business, TikTok, andother digital platforms.
• Basic knowledge of content creation, social media marketing, and paid advertisements isrequired.
• Ability to create engaging content using smartphones and social media tools.
• Strong interpersonal skills with a customer-first mindset.
• Ability to work independently and collaboratively within a team.
• Well-groomed, professional, and confident personality.
• Strong organizational and multitasking skills.