Client Success Officer

Our Client

Our client, an education services company, seeks to employ an Client Success officer.

Key Responsibilities:

• Coordinate the seamless onboarding of new clients from the sales team to operations, ensuring all client information is accurately captured and documented.
• Create, maintain, and update digital client records, student profiles, and tracking systems to ensure information is current and accessible.
• Manage and coordinate schedules for tutoring sessions, academic consultations, and other client-related engagements.
• Monitor tutor availability, allocate resources effectively, and resolve scheduling conflicts on time.
• Coordinate classroom bookings, virtual learning resources, and make-up sessions to ensure uninterrupted service delivery.
• Serve as the primary point of contact for parents and clients, addressing inquiries, concerns, and feedback professionally.
• Facilitate the timely distribution of progress reports, attendance records, examination notifications, and other client communications.
• Support the management of the company's social media platforms by publishing approved content, monitoring engagement, and responding to general inquiries.
• Escalate complex client issues and service concerns to management when necessary.
• Provide executive administrative support, including calendar management, meeting coordination, correspondence management, and document preparation.
• Conduct quality assurance reviews of reports, communications, and administrative documentation to ensure accuracy and professionalism.
• Monitor tutor compliance with reporting requirements, session notes, and administrative procedures.
• Track service delivery standards and conduct periodic client satisfaction reviews to identify opportunities for improvement.
• Support operational efficiency initiatives and contribute to the continuous improvement of client service processes.
  

Requirements

• Bachelor's degree in Business Administration, Communications, Education Management, or a related field.
  
• Minimum of 2–4 years' experience in a Client Success, Executive Assistant, Office Administration, Customer Relations, Operations Coordination, or similar role.
  
• Experience working within an educational, training, professional services, or client-focused environment is an advantage.
  
• Advanced proficiency in Google Workspace, including Docs, Sheets, Slides, Calendar, and Drive.
  
• Practical knowledge of social media management, particularly Instagram and LinkedIn.
  
• Strong organizational and administrative skills with the ability to manage multiple priorities simultaneously.
  
• Excellent verbal and written communication skills with the ability to interact professionally with clients, parents, tutors, and senior stakeholders.
  
• Strong attention to detail and commitment to maintaining accurate records and documentation.
  
• Ability to coordinate schedules, manage deadlines, and resolve operational issues efficiently.
  
• Strong problem-solving, interpersonal, and customer service skills.
  
• High level of professionalism, discretion, and confidentiality when handling sensitive information.
  
• Self-motivated, proactive, and capable of working independently in a fast-paced environment.
  
• Proficiency in Microsoft Office Suite and other administrative or scheduling tools is an added advantage.
  
• Demonstrated ability to maintain high service standards and foster positive client relationships.