Head, Category Management (Hybrid)
Moniepoint Incorporated
About this role
- As the Head of Category Management, you will own the growth and protection of Moniepoint's revenue after the crucial first two months.
- By focusing on retention, timely renewals, and smart upsell strategies, you will make sure our customers find continuous value in our products across every category and geography.
- In this role, you will lead an active team of Category Managers and Brand Managers, turning data-led insights into strong commercial actions that help our business and our partners succeed.
- Ultimately, you will ensure that when businesses choose Moniepoint, they stay with us because we never stop coming through for them.
Responsibilities
- Lead & Develop: Coach, mentor, and build a high-performing team of Category Managers and Brand Managers, establishing a culture of mastery and continuous growth.
- Revenue Protection & Growth: Directly own Month 3 and Month 6 customer retention, contract renewals, and upsell pipelines across all business categories and locations.
- Executive Reviews: Design and run category and brand executive reviews, presenting clear performance trends to senior leadership.
- Renewal Governance: Build and maintain a robust governance framework so that no contract lapses without full visibility and proactive outreach.
- Metrics & Reporting: Keep our commercial engine running cleanly by tracking, analyzing, and reporting on key metrics for revenue protection and expansion.
- Cross-Functional Partnership: Collaborate closely with Product, Marketing, and Customer Support teams to identify new opportunities and deliver a seamless customer experience.
What success looks like in this role
- Sustained Retention: Month 6 customer retention is kept consistently at or above 60 percent.
- High Renewal Rates: Contract renewal rates are maintained at or above 90 percent.
- Healthy Cohort Metrics: Upsell and cohort expansion revenue comfortably exceeds the combined Customer Acquisition Cost (CAC) and Customer Retention Cost (CRC).
- Clear Renewal Governance: A transparent renewal dashboard is established, eliminating unmapped lapses.
- Team Performance: Your team is highly engaged, meeting targets, and collaborating fluidly across functions.
Experience & Background
- Required Experience: Typically 8+ years of progressive experience leading account management, category management, or customer retention teams.
- Commercial Expertise: Strong commercial acumen with a proven track record in portfolio management and high-stakes negotiation.
- Data Competency: Comfort using data to spot trends, guide strategy, and manage large customer cohorts effectively.
- Scaling Frameworks: Demonstrated experience scaling commercial systems and frameworks in fast-growing teams.
- Stakeholder Management: Natural ability to build trust and navigate relationships with senior stakeholders.
- Preferred Tech Background: Experience working in tech, fintech, SaaS, or highly regulated environments.
- Preferred Systems Experience: Proven success designing or implementing automated customer retention or renewal tracking systems.
- Preferred Market Scope: Background managing portfolios across multiple regional or geographical markets.
Skills & Competencies:
- Relationship Builder: You see the human stories behind the commercial metrics, making it easy to build trust and negotiate win-win outcomes.
- Systems Thinker: You enjoy creating clear, structured frameworks, but you always start from what is real, practical, and helpful today.
- Data-Led & Action-Focused: You use numbers to tell stories and spot opportunities, translating complex insights into simple, decisive actions.
- Thrives in Dynamic Spaces: You are comfortable navigating change and shifting priorities with calm, clear focus.
- Supportive Leader: You find genuine happiness in unlocking the potential of your team, helping them achieve mastery in their roles.
Why Join Us?
- Competitive compensation, benefits, and career growth opportunities.
- A collaborative and supportive work culture dedicated to professional development and continuous learning.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Vacancy posted 19 hours ago
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