Junior HR Consultant

Job title : Junior HR Consultant

Job Description

• The Junior HR Consultant – HR Advisory & Client Services will provide day-to-day HR advisory and outsourced HR support to assigned clients, combining HR expertise with client management, problem-solving and project coordination.
• The role requires a proactive and organized HR professional who can work independently, take ownership of deliverables, anticipate client needs and provide timely, practical and high-quality HR solutions.

Key Responsibilities
Client Account Management & HR Advisory:

• Manage assigned client accounts and serve as a key operational HR contact, maintaining regular communication and follow-up.
• Understand clients' business and workforce needs and provide practical HR advice and solutions within the scope of engagement.
• Proactively identify HR issues, risks and opportunities, track deliverables and ensure timely resolution of client requests.
• Escalate complex, sensitive or high-risk matters appropriately.

Employee Relations & Workforce Management:

• Provide day-to-day support on employee relations matters, including attendance, leave, conduct, grievances, complaints and employee concerns.
• Support disciplinary, welfare and employee relations processes and maintain accurate documentation and records.
• Monitor recurring employee relations issues and recommend appropriate interventions, escalating sensitive matters where necessary.

Recruitment & Talent Acquisition: 

• Manage recruitment assignments from role briefing through to candidate selection, offer and onboarding transition.
• Develop job descriptions and adverts, source and shortlist candidates, conduct interviews and prepare candidate assessments and recommendations.
• Coordinate interview processes, candidate communication and offer follow-up while maintaining accurate recruitment trackers and documentation.

Employee Onboarding & Probation Management:

• Coordinate pre-employment documentation, onboarding, induction and employee file management.
• Ensure new employees receive relevant employment documentation, job descriptions, KPIs and policies.
• Track probation milestones, coordinate reviews and support confirmation, extension or non-confirmation processes.

Performance Management:

• Support the development and implementation of KRAs, KPIs and performance management processes aligned with organisational objectives.
• Coordinate performance reporting, reviews, one-on-one discussions, appraisals and Performance Improvement Plans where required.
• Identify performance gaps and support clients in implementing appropriate interventions and maintaining accurate records.

Learning, Development & Employee Engagement:

• Support the planning and delivery of learning, development and employee engagement initiatives, including Knowledge Sharing Sessions and Lunch & Learns.
• Coordinate employee development, wellbeing and engagement activities and maintain relevant records and calendars.
• Facilitate learning and engagement sessions where required.

Employee Welfare, Benefits & Administration:

• Coordinate employee welfare and benefits administration, including HMO, pension and employee support requests.
• Support employee recognition and welfare initiatives and maintain accurate benefits and welfare records.
• Identify welfare concerns and escalate matters requiring management intervention.

Employee Exit & Termination Support:

• Coordinate employee exit processes, including documentation, clearance, handover, recovery of company property and exit interviews.
• Ensure exit records and reports are complete and properly maintained.
• Support clients with post-exit follow-up and resolution of outstanding matters.

HR Documentation, Policies & Advisory Deliverables:

• Draft, review and proofread HR documents, including employee handbooks, policies, job descriptions, employment letters, HR communications, performance and employee relations documentation.
• Prepare professional HR reports, presentations and other client deliverables using approved templates and standards.
• Maintain accurate and organised client HR records and support policy implementation and periodic documentation reviews.

Key Performance Expectations
Success in this role will be measured by:

• Responsiveness
• Quality of Work
• Ownership & Proactivity
• Client Management
• Reliability & Delivery
• HR Technical Competence
• Professionalism & Confidentiality.

Requirements
Essential:

• Bachelor's Degree in Human Resources, Industrial Relations, Psychology, Business Administration or a related discipline.
• Minimum 2–4 years' previous experience in an HR consultancy, outsourced HR, HR shared services or client-facing HR environment.
• Demonstrable experience across several HR functions, including employee relations, recruitment, onboarding, performance management and employee documentation.
• Good working knowledge of Nigerian employment practices and HR processes.
• Evidence of professional HR development or certification.
• Experience preparing HR reports, policies, handbooks and professional client-facing documentation.

The ideal candidate will be:

• Proactive – sees what needs to be done rather than waiting to be told.
• Accountable – takes ownership of both tasks and outcomes.
• Reliable – does what they say they will do, within agreed timelines.
• Commercially minded – understands that HR advice must work within the realities of the client's business.
• Curious – asks questions and seeks to understand before making recommendations.
• Discerning – knows what they can resolve independently and what requires escalation.
• Confident but teachable – able to hold their own in client conversations while remaining open to feedback.
• Detail-oriented – understands that errors in HR documentation can have significant consequences.
• Professional and discreet – can be trusted with confidential employee and client information.
• Resilient and adaptable – comfortable working across different industries, personalities and organisational environments.
• Solution-oriented – does not simply identify problems but seeks practical ways to resolve them.
• Collaborative – works effectively with Team Leads, Lead Consultant and other Associates.

You will thrive in this role if you:

• Enjoy working with different businesses and people.
• Can manage several priorities without losing track of details.
• Are naturally proactive and do not need to be reminded repeatedly about tasks.
• Can write a professional email or HR document without extensive editing.
• Are comfortable speaking directly with clients and employees.
• Can handle sensitive and sometimes difficult employee situations with maturity.
• Like solving problems and finding practical HR solutions.
• Take deadlines and commitments seriously.
• Are comfortable receiving feedback and continuously improving your work.
• Understand that consulting is not simply about knowing HR - it is about delivering value to the client.