General Manager

Job Summary

• The General Manager is responsible for overseeing the overall operations and profitability of the hotel.
• This includes managing all departments (front office, housekeeping, food and beverage, maintenance, security, and administration) to ensure excellent guest satisfaction, operational efficiency, staff productivity, and compliance with company standards.
• The ideal candidate must possess strong leadership, financial management, and people management skills, with the ability to foster a culture of service excellence and continuous improvement.

Key Responsibilities
Operations Management:

• Oversee daily hotel operations to ensure smooth running across all departments.
• Ensure consistent delivery of high-quality service standards in all areas of guest interaction.
• Coordinate inter-departmental activities to promote teamwork and operational efficiency.
• Conduct regular inspections of the property, guest rooms, public areas, and facilities to ensure cleanliness and maintenance standards are upheld.
• Implement and monitor standard operating procedures (SOPs) for all departments.

Financial Management:

• Prepare and manage the hotel’s annual budget, including revenue forecasts and expense controls.
• Monitor financial performance, analyze variances, and implement corrective actions to achieve profitability targets.
• Control operational costs and optimize resource utilization.
• Ensure timely preparation of financial and management reports for the Executive Management team.
• Oversee cash flow management, purchasing, and inventory control.

Human Resources and Staff Management:

• Recruit, train, supervise, and appraise hotel staff to maintain high performance and professionalism.
• Promote a positive and inclusive work environment that encourages teamwork and motivation.
• Conduct regular performance reviews and provide coaching or disciplinary actions when necessary.
• Ensure compliance with labor laws, company policies, and workplace safety standards.
• Foster a culture of continuous learning and career development.

Guest Relations and Service Excellence:

• Maintain high levels of guest satisfaction through prompt attention to complaints, feedback, and service recovery.
• Personally interact with VIP guests and long-term clients to build loyalty and ensure repeat business.
• Oversee guest service standards and ensure consistent adherence across all departments.
• Monitor online reviews and social media feedback, taking corrective actions where necessary.

Sales, Marketing, and Business Development

• Work with the sales and marketing team to drive occupancy rates, banquet sales, and food and beverage revenue.
• Develop and implement marketing strategies, promotions, and partnership initiatives to attract new clients.
• Monitor market trends and competitor performance to identify opportunities for business growth.
• Represent the hotel at industry events, trade shows, and community functions to enhance brand visibility.

Compliance, Safety, and Maintenance:

• Ensure the hotel complies with all statutory, health, and safety regulations.
• Maintain security and emergency procedures to safeguard guests, staff, and property.
• Oversee preventive maintenance schedules to ensure facilities and equipment are in optimal condition.
• Liaise with relevant authorities on environmental and safety matters.

Reporting and Administration:

• Prepare and present operational and financial reports to management.
• Develop and maintain policies, procedures, and documentation related to hotel operations.
• Ensure data accuracy and confidentiality in all record-keeping and administrative processes.

Qualifications and Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is an added advantage).
• Minimum of 5–7 years’ experience in hotel management or a senior supervisory role within the hospitality industry.
• Proven leadership, communication, and organizational skills.
• Strong financial acumen with experience in budgeting and cost control.
• Excellent problem-solving, decision-making, and conflict resolution abilities.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in hotel management software (e.g., Opera, Fidelio, or equivalent) and MS Office Suite.
• High level of personal integrity, professionalism, and attention to detail.
• Flexibility to work weekends, holidays, and extended hours as needed.

Core Competencies:

• Strategic thinking and business acumen
• Leadership and team management
• Customer relationship management
• Financial planning and reporting
• Communication and interpersonal skills
• Decision-making and accountability
• Service excellence orientation.

Application Closing Date
15th August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: using the job title as the subject of the mail.

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