Quality Assurance / Quality Control Manager

Job title : Quality Assurance / Quality Control Manager

Job Summary

• Our client in the manufacturing sector (Hygiene & Baby Products) is seeking an experienced Quality Assurance / Quality Control Manager to lead Quality Assurance and Quality Control operations, ensuring raw materials, production processes, packaging, and finished products consistently meet company, customer, and regulatory standards.

Key Responsibilities

• Lead and continuously improve the Quality Management System (QMS).
• Ensure compliance with GMP, ISO standards, regulatory, and customer requirements.
• Oversee QA/QC, laboratory testing, product release, inspections, and traceability.
• Manage CAPA, deviations, non-conformances, root-cause investigations, and change controls.
• Lead internal, external, customer, and regulatory audits.
• Drive improvements in product quality, yield, waste reduction, and Cost of Poor Quality (COPQ).
• Manage customer complaints and supplier quality performance.
• Develop quality dashboards, reports, and performance metrics.
• Lead, coach, and develop the quality team while promoting a strong quality culture.

Requirements

• Bachelor’s degree in Chemistry, Industrial Chemistry, Biochemistry, Microbiology, Chemical/Industrial Engineering, or related field.
• 7–10 years’ quality management experience in manufacturing, including 3–5 years in a leadership role.
• Strong experience in QMS, GMP, CAPA, audits, quality control, and continuous improvement.
• Knowledge of SPC, root-cause analysis, process validation, risk management, and supplier quality.
• Professional certification in Quality Management, ISO Lead Auditing, Lean Six Sigma, or related fields is an advantage.
• Proficiency in ERP systems, Microsoft Excel, Power BI, and quality data analysis.