Operations Manager

About the Role

• Our Client is looking for an experienced Operations Manager to oversee day-to-day operations across its restaurant branches.
• This is a hands-on, multi-branch leadership role for someone who can standardize processes, drive profitability, and build strong teams; all while protecting the warmth and consistency that defines the brand.
• If you thrive on solving operational problems, holding people accountable, and turning numbers into action, this role is for you.

What You'll Be Doing
Operations & Standards:

• Oversee daily operations across all branches, ensuring consistent food quality, service delivery, and customer experience.
• Develop, enforce, and continuously improve SOPs for kitchen, front-of-house, hygiene, and inventory management.
• Ensure full compliance with food safety, health, and regulatory standards branch-wide.

Financial Performance:

• Own branch-level revenue, profitability, budgeting, and cost control.
• Monitor food cost, wastage, and labour efficiency; take corrective action on variances.
• Report regularly on sales and cost performance against targets.

People Leadership:

• Lead, coach, and hold accountable a team of branch managers and supervisory staff.
• Conduct performance reviews, drive staff motivation, and reduce turnover.
• Own the training and development calendar across branches, including onboarding and regular team briefings.

Customer Experience:

• Monitor customer feedback and reviews; resolve escalated complaints quickly and professionally.
• Implement and track corrective actions on recurring service issues.

Facilities & Workforce Planning:

• Oversee maintenance across branches
• Plan staffing levels and schedules to balance labour cost with service coverage.
• Manage procurement, stock control, and vendor relationships.

Reporting:

• Provide leadership with regular reports on operations, sales, costs, staffing, and customer satisfaction.
• Proactively recommend improvements and cost-saving initiatives.

What Success Looks Like in the First 90 Days
First 30 Days – Learn & Assess:

• Complete a full operational audit across all branches, understanding current processes, team structure, and performance baselines.
• Build working relationships with all branch managers and supervisory staff.
• Identify immediate gaps in SOP compliance, food safety, and service consistency.
• Review current cost, wastage, and labour efficiency figures against targets.

Days 31–60 – Stabilize & Standardize:

• Roll out or reinforce SOPs across branches where inconsistencies were identified.
• Address any urgent people or performance issues flagged during the assessment phase.
• Begin regular performance check-ins with branch managers, with clear KPIs in place.
• Implement at least one visible improvement in customer experience or complaint resolution turnaround.

Days 61–90 – Deliver & Demonstrate Impact:

• Show measurable movement on at least one cost or efficiency metric (e.g., wastage reduction, labour cost optimization).
• Present leadership with a structured 90-day report covering operations, performance, risks, and recommended next steps.
• Have a training and development plan in motion across branches.
• Demonstrate stronger branch-to-branch consistency in service delivery and standards enforcement.

What We're Looking For

• A Degree in Business Administration, Hospitality Management, or a related field (or equivalent experience).
• 5+ years' experience in multi-branch restaurant, QSR, or hospitality operations management.
• Proven track record managing P&L, cost control, and budgets at branch or regional level.
• Strong people leadership skills, experience managing branch managers or supervisors directly.
• Working knowledge of food safety and hygiene standards (HACCP or equivalent an advantage).
• Excellent problem-solving skills and comfort working across multiple locations.

Remuneration
Very attractive and negotiable (Salary: N400,000 - N500,000 monthly), based on proven experience.

Why Join Us?

• Be part of a growing local brand with ambitions to scale beyond its current footprint.
• Genuine ownership of operations, not just a supervisory role, but a seat that shapes how the brand runs.
• Work directly with leadership to influence strategy, not just execute it.

Application Closing Date
18th August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: [email protected]and CC: using "Operations Manager – Quick Service Restaurant" as the subject of the mail.

Note : Only shortlisted candidates will be contacted.

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