HR & People Operations Officer

Job title : HR & People Operations Officer

• Manage and coordinate day-to-day HR and people operations activities across the organisation.
• Support the full employee lifecycle, including onboarding, transfers, confirmations, promotions, employee movements, and exit processes.
• Maintain accurate and up-to-date employee records and ensure the integrity and confidentiality of HR data.
• Provide HR data and reports to support management decision-making and workforce planning.
• Analyse employee and workforce data, identify trends, and provide actionable management insights.
• Prepare and maintain HR dashboards, trackers, and periodic management reports using Microsoft Excel and other reporting tools.
• Support recruitment activities, including job postings, candidate screening, interview coordination, selection processes, and onboarding.
• Support the administration of performance management processes, including goal setting, performance reviews, and performance documentation.
• Assist in employee engagement initiatives, staff welfare activities, and organisational culture programmes.
• Support the implementation and administration of HR policies, procedures, and processes.
• Coordinate HR documentation and ensure compliance with applicable employment policies and regulations.
• Work closely with payroll and finance teams to ensure accurate employee information and timely resolution of payroll-related HR data issues.
• Provide support in the administration and effective utilisation of the organisation's HRIS platforms.
• Generate and analyse HR metrics, including headcount, turnover, absenteeism, recruitment, workforce demographics, and other key people-related indicators.
• Support training and development activities, including training needs identification, scheduling, attendance tracking, and evaluation.
• Respond professionally to employee enquiries and support the resolution of employee relations matters.
• Assist in the preparation of HR budgets, workforce reports, and other people-related analyses as required.
• Ensure all HR processes and employee information are handled with a high level of confidentiality and professionalism.

Qualifications

• Bachelor's degree or HND in Human Resources Management, Industrial Relations, Business Administration, Psychology, or a related field.
• 2–4 years of relevant experience in Human Resources, People Operations, or HR Generalist roles.
• Experience working in a Facility Management, Real Estate, Construction, Property Management, or related service-based environment will be an added advantage.
• Professional certification in Human Resources is required, such as CIPM or a relevant certification from HRCI.
• Sound knowledge of HR data analysis, reporting, and workforce metrics.
• Intermediate to advanced proficiency in Microsoft Excel, including the ability to use functions and tools for data analysis, reporting, and dashboard preparation.
• Familiarity with HRIS platforms or other comparable HR technology platforms.
• Good understanding of HR processes, employee lifecycle management, performance management, recruitment, and employee engagement.
• Strong analytical and problem-solving skills with the ability to interpret HR data and translate findings into meaningful insights.
• Excellent communication, interpersonal, and relationship management skills.
• Strong attention to detail, organisation, and time-management skills.
• Ability to maintain confidentiality and demonstrate a high level of integrity when handling sensitive employee information.
• Ability to work independently while collaborating effectively with employees and stakeholders at different levels of the organisation.

Key Competencies

• HR Operations & Employee Lifecycle Management
• HR Data Analysis & Reporting
• Advanced Microsoft Excel
• HRIS Administration
• Employee Relations
• Recruitment & Onboarding
• Performance Management
• HR Metrics & Workforce Analytics
• Policy Implementation
• Communication & Stakeholder Management
• Confidentiality & Professional Ethics
• Problem-Solving & Attention to Detai