User Onboarding Officer (Fintech & Microfinance Bank)

Job Summary

• We are seeking a proactive User Onboarding Officer with a minimum of 2 years of experience in fintech, a microfinance bank (MFB), or a traditional bank.
• You will be responsible for guiding new users through registration, verification, and account activation, ensuring full compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• This role is critical to driving early user adoption, building trust, and boosting platform retention.

Key Responsibilities
User Registration & Activation:

• Guide new users through the end-to-end onboarding process, covering account creation, document submission, and account activation across web and mobile platforms.
• Provide clear, step-by-step guidance to new users on how to navigate core application features (e.g., transfers, bill payments, savings products) post-onboarding.
• Meet or exceed daily and weekly onboarding targets set by management to support user acquisition goals.

Document Verification & Compliance:

• Review and validate submitted identity documents—including BVN, NIN, utility bills, and passport photographs—against internal and external databases.
• Ensure strict compliance with financial KYC and AML regulatory frameworks during the verification process.
• Support the compliance and risk functions by helping prepare periodic reports on onboarding volumes, verification success rates, and compliance metrics.

Customer Support & Process Improvement:

• Respond promptly to user inquiries via chat, email, or phone, resolving onboarding roadblocks such as failed verification checks or document upload errors.
• Identify bottlenecks or friction points in the registration journey and collaborate with product and tech teams to recommend platform enhancements.
• Accurately input and update customer profiles within the core banking system and CRM, maintaining absolute data integrity and confidentiality.
• Liaise with compliance, risk, and customer success teams to ensure a smooth handover of verified users.

Requirements
Education & Experience:

• OND, HND, or Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• Minimum of 2 years of verifiable experience in user onboarding, customer verification, or account management within a fintech, microfinance bank, or commercial bank.

Technical Skills & Tools:

• Solid proficiency in using CRM systems, onboarding dashboards, and core banking applications.
• Comfortable verifying Nigerian regulatory identity components (BVN, NIN).

Core Competencies & Work Style:

• Excellent written and verbal communication skills, with the ability to explain technical steps clearly to users with varying levels of digital literacy.
• Sharp attention to detail, high integrity, and a proven ability to handle sensitive customer data confidentially.
• Must reside in Abuja or Lagos and be willing to work flexible hours, including occasional weekends, to support active user onboarding campaigns.

Application Closing Date
9th July, 2026.

How to Apply
Interested and qualified candidates should submit their Curriculum Vitae (CV) and a detailed Cover Letter to:  View email address on hotnigerianjobs.com using “User Onboarding Officer Application”  and and job location "Abuja or Lagos" as the subject of the email.

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