Mission ICT Specialist

Company Overview
Action Against Hunger is an international humanitarian organization committed to ending world hunger. For almost 45 years, across countries, we have been working to fight undernutrition and support communities affected by crisis across the globe.

We carry out innovative, lifesaving programs in Health, Nutrition, Water, Sanitation and Hygiene (WASH), Mental Health and Psychosocial Support (MHPSS), Food Security and Livelihoods (FSL), and Social Protection.

Action Against Hunger Nigeria (ACF Nigeria) LTD/GTE began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming. Action Against Hunger currently implements multi-sectoral humanitarian and development interventions in Northeast and Northwest Nigeria, funded by AFD, EU/ECHO, French Government, GAC, GFFO, SIDA, US Government, and WAM Foundation.
Action Against Hunger is currently looking to fill the role of Mission ICT Specialist, who will be responsible to ensure the implementation of the information technology strategy (computing, internet and telecommunications) on the mission.
Position Details
Reporting to: Head of Department Logistics
Proposed start date: December 2026
Work location: Abuja, FCT with frequent travel to the field offices

Key Responsibilities:
Mission 1: Manage the mission's computer fleet

• Ensure compliance with ICT standards on workstations (kitlog);
• Ensure compliance with the operating rules of the antivirus, its update on the workstations, its monitoring;
• Ensure an analysis of the reports of the antivirus solution and propose technical solutions in order to improve security;
• Configure the backups on the workstations and ensure that they are carried out in compliance with the standards and the backup policy;
• Ensure that a backup policy validated by the mission and by the ICT referents at HQ is disseminated and applied throughout the mission;
• Ensure the maintenance of computers and check daily / monthly that preventive and corrective maintenance tasks have been carried out;
• Manage equipment assignments and all related documents;
• Monitor the repair and movement of equipment;
• Anticipate and identify needs in connection with his/her manager, participate in the development of budgets and place orders;
• Report to the hierarchy any problem related to the management of equipment;
• Ensure the follow-up of any external service providers (maintenance and repair services, etc.).

 
Mission 2: Manage the ICT Infrastructure

• Install and maintain the local networks of the mission according to the standards (kitlog);
• Check that network equipment is working properly;
• Supervise the data backup system (backup policy);
• Ensure the capitalization of the technical documentation of the network, the internet connection in order to obtain a detailed mapping;
• Propose, validate an access policy (Firewall) and implement it;
• Analyze the use of the network infrastructure (Firewall, NAS) and propose technical solutions to improve the situation (security, performance, etc.);
• Anticipate and identify needs in connection with his/her manager, participate in the development of budgets (HR, WS, spec, training, ICT and Telecom needs);
• Carry out regular field visits.

Mission 3: Ensure continuos means of telecommunication (internet, radio, satellite and premises)

• Ensure the functioning and monitoring of the means of communication on the mission;
• Carry out regular tests on the use of these means;
• Ensure the follow-up of local telecommunications providers (Internet, fixed and mobile telephony, etc.) and the rationalization of associated costs;
• Ensure the technological watch in terms of internet connection and means of telecommunications;
• Define a strategy concerning the means of telecommunication adapted to the mission in connection with the other departments (in particular Security);
• Create and follow the indicators allowing to monitor the means of communication (use, availability, costs, contracts etc.).

Mission 4: Ensure user support & trainings

• Train users in the proper use of ICT resources, the ICT basics and compliance with security rules upon arrival and at regular intervals;
• Provide users with training on equipment and applications;
• Manage daily technical support requests;
• Ensure the capitalization of data and procedures related to the use of computer and network resources and ensure their dissemination;
• Troubleshoot common user issues;
• Provide software support to users for information and email sharing;
• Report the problems encountered and the solutions provided to the manager and team members;
• Ensure the identification of training needs, the development of training materials and their organization;
• Create and monitor indicators to monitor user satisfaction

Mission 5: Produce reports, analysis and improvements

• Carry out a monthly inventory and update the equipment list;
• Produce an ICT activity report on a monthly basis and send it to its managers (equipment fleet indicators, telecom indicators, user satisfaction indicators);
• Propose the implementation of ICT resources improving the work efficiency of users in accordance with the standards;
• Organize any donations / recycling in compliance with the standards at the end of the contract;
• Propose, validate and ensure the implementation of an ICT strategy;
• Develop and monitor the network with partners (NGOs, donors, etc.) at the technical and operational level.

Mission 6: Supervise the ICT team

• Ensure regular points with report;
• Organize recruitment and integration into the team;
• Train and provide technical support to team members;
• Develop and monitor individual action plans;
• Manage schedules, organization and coordinate the distribution of work;
• Ensure the evaluations of the team members.

Position Requirements:

• Bachelor’s degree/Higher National Diploma in Computer Engineering, Computer Science, Telecommunications Engineering, Electrical Engineering, or related fields. A non-related field with professional certifications and a minimum of 7 years of work-related experience.
• Professional certificate(s) and/or training in the ICT-related fields.
• A minimum of 3 years of work experience in similar responsibilities is required.
• Previous experience working for NGOs an asset, particularly international-related NGOs
• Capacity for analysis, synthesis, and reporting of large amounts of information
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently
• Strong verbal, written, and communication skills; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment
• Fluency in English

At Action Against Hunger, we foster a work culture that champions diversity, equity and inclusion.  We are committed to creating an environment where every employee feels valued, respected and empowered to thrive

Application Deadline:
Monday, 16 th November, 2026 at 05:00 pm (Nigerian Time)

Important Notice:
Action Against Hunger does not charge any fee at any stage of the recruitment process – this includes application, interview, or processing fees.

Our Commitment:
We are dedicated to preventing all forms of unwanted behavior in the workplace, including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct.  We are equally committed to safeguarding the welfare of children, young people and adults. We prioritize hiring individuals who embody and uphold our core values.

Equal Opportunity Employer:
Action Against Hunger is an Equal Opportunity Employer.  We do not discriminate based on race, colour, religion, gender, national origin, age, disability or genetic information.
Qualified women are strongly encouraged to apply.

Recruitment Process:
All shortlisted candidates will undergo thorough reference and background checks, and are expected to adhere to organizational standards and principles.

Employee Benefits Include (but are not limited to):

• 100% health care coverage
• Free and direct access to Talent Soft e-learning platform
• Maternity or Paternity leave
• Compassionate leave for a hospitalized child
• Creche facilities for babies

Application Instructions:
All applicants MUST answer every question in the application form. Incomplete applications will not be considered.