Recruitment and Staffing Services Officer

Job Summary:

The Recruitment & Staffing Services Officer is responsible for supporting recruitment, staffing operations, employee relations, HR administration, payroll input coordination, and client service activities. The role requires a proactive and detail-oriented professional who can manage multiple priorities in a fast-paced environment while ensuring accurate documentation, effective communication, and efficient HR service delivery.

Key Responsibilities

● Source candidates through job boards, LinkedIn, referrals, and internal talent databases.

● Support the deployment and management of outsourced and contract staff across client locations.

● Maintain regular communication with employees and client supervisors on attendance, welfare, and operational matters.

● Assist in resolving employee grievances, disciplinary matters, and workplace concerns in line with Company policies.

● Support employee engagement initiatives and performance management activities across internal and client-managed teams.

● Coordinate training schedules, onboarding sessions, and learning and development activities for employees.

● Compile attendance, overtime, leave records, allowances, deductions, and other payroll related inputs for submission to the Payroll Team.

● Maintain accurate and up-to-date digital and physical employee records and personnel files.

● Conduct periodic audits of employee files to ensure documentation accuracy and compliance

● Develop and maintain HR analytics dashboards and workforce reporting records to support management decision-making.

● Analyse recruitment and workforce data and provide insights on staffing trends, employee movements, and operational performance.

● Respond promptly and professionally to client staffing requests and HR-related inquiries.

● Participate in client meetings, site visits, and employee engagement sessions where required.

● Assist in the development, review, and implementation of HR policies, procedures, and compliance initiatives.

● Support coordination with government and regulatory bodies where necessary and participate in HR compliance and audit activities.

● Schedule meetings, interviews, HR events, and departmental activities while maintaining the Staffing Services team’s agenda and follow-up schedules.

● Perform any other duties assigned by the Staffing Services Manager or line manager

Requirements

Requirements

● Bachelor’s degree in Human Resources, Industrial Relations, Business Administration, Psychology, or any science related discipline.

● 1–3 years’ experience in recruitment, staffing services, HR operations, employee relations, HR analytics, learning & development, or payroll support.

● Practical understanding of both recruitment and payroll processes is required.

● Experience working in a recruitment agency, outsourcing firm, consulting firm, or structured HR environment is an added advantage.

● Excellent written and spoken English.

● Apt attention to detail.

● Proficiency in Microsoft Excel, MS Office and HRIS platforms is highly desirable.