Senior Key Account Manager

Job title : Senior Key Account Manager

Job Description

• The Senior Key Account Manager will be responsible for driving revenue growth by managing and expanding strategic enterprise accounts while ensuring exceptional client experience and long-term business value.
• The role holder will develop and execute account growth strategies, strengthen customer relationships, and identify new business opportunities within existing and prospective accounts.
• This role requires a commercially driven professional who can manage complex sales cycles, build strong executive-level relationships, and contribute significantly to the achievement of the Company's revenue objectives.

Responsibilities

• Develop and execute strategic account plans to drive revenue growth and customer retention.
• Manage and grow relationships with key enterprise and government accounts.
• Lead end-to-end sales cycles, from opportunity identification to deal closure.
• Conduct product demonstrations, presentations, and solution discussions with prospective and existing clients.
• Identify and pursue upselling and cross-selling opportunities within assigned accounts.
• Build and maintain strong relationships with key decision-makers, including CIOs, CISOs, CTOs, and other senior stakeholders.
• Collaborate with technical, product, and delivery teams to ensure successful implementation and customer satisfaction.
• Manage customer renewals and ensure high retention rates across assigned accounts.
• Develop and maintain a healthy sales pipeline while ensuring accurate forecasting and reporting.
• Drive the achievement of assigned sales, revenue, and profitability targets.
• Prepare proposals, quotations, Statements of Work (SOWs), and other customer-facing documentation.
• Conduct regular business reviews with clients to assess performance, identify gaps, and explore new opportunities.
• Monitor market trends, competitor activities, and customer needs to inform business strategies.
• Maintain accurate and up-to-date records of customer engagements and opportunities within the CRM system.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Information Technology, Cybersecurity, or a related field.
• Minimum of 5–8 years' experience in Enterprise Sales, Key Account Management, Business Development, or a similar role within the technology or cybersecurity industry.
• Relevant professional certifications in Sales, Account Management, or Cybersecurity will be an added advantage.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Professional development and growth opportunities.
• A supportive and collaborative work culture.