Front Desk Officer

We are seeking a highly professional, articulate, and customer-oriented Front Desk & Help Desk Officer to serve as the first point of contact for clients, visitors, employees, and other stakeholders. This role is responsible for delivering an exceptional front desk experience while providing first-level help desk support and administrative assistance to ensure the smooth day-to-day operations of the business.

Key Responsibilities: 

• Serve as the first point of contact for all visitors, clients, customers, employees, and stakeholders, delivering a professional, welcoming, and exceptional customer experience.
  
• Welcome, receive, and register visitors, ensuring compliance with company access and visitor management procedures.
  
• Maintain a clean, organized, and professional reception area that reflects the company's brand and corporate image.
  
• Promptly notify employees of visitor arrivals and coordinate visitor seating, hospitality, and meeting arrangements where required.
• Answer, screen, and direct incoming phone calls, emails, and enquiries promptly and professionally while maintaining excellent telephone and communication etiquette.
• Provide first-level help desk support by receiving, logging, tracking, and escalating customer enquiries, technical support requests, complaints, and service issues through to resolution.
  
• Coordinate with internal teams to ensure timely resolution of customer enquiries and maintain regular communication with customers on the status of their requests.
  
• Manage customer complaints professionally, demonstrating empathy, sound judgment, and a commitment to achieving timely and satisfactory resolutions.
  
• Deliver exceptional customer service by ensuring every interaction reflects professionalism, responsiveness, and a customer-first approach.
  
• Maintain accurate records of visitor registrations, customer enquiries, support requests, complaints, resolutions, call logs, and other front office activities using the company's CRM and internal systems.
• Coordinate meeting schedules, appointments, conference room bookings, and hospitality arrangements for internal and external meetings.
• Monitor and coordinate office supplies required for the reception and front office while ensuring the reception area remains fully operational.
  
• Provide administrative and operational support to departments as required, including filing, document management, record keeping, and data entry.
  
• Collaborate effectively with cross-functional teams to ensure seamless communication, efficient service delivery, and a consistently positive customer experience.
  
• Prepare and maintain front office and customer support reports, ensuring all records are accurate, up to date, and compliant with company procedures.
  
• Identify opportunities to improve front desk operations, customer service processes, and help desk efficiency while contributing to continuous service improvement initiatives.
  
• Perform any other front office, customer service, administrative, or operational duties as assigned by management.
  

Requirements

• Bachelor's Degree or HND in Business Administration, Mass Communication, Public Administration, or a related discipline.
  
• 1–2 years of experience in a corporate environment.
  
• Previous experience within the Technology, Telecommunications, or Entertainment industry is an added advantage.
  
• Excellent verbal and written communication skills with the ability to communicate confidently and professionally.
  
• Strong customer service and interpersonal skills.
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
  
• Experience using CRM systems or the ability to learn quickly and adapt to new CRM platforms.
  
• Good understanding and practical use of AI tools to improve productivity and efficiency.
  
• High level of professionalism, attention to detail, and problem-solving ability.
  

Benefits

Salary: 200,000 net