Customer Experience and Retention Officer
Acabado Products International Limited
Job Summary
- Acabado Products International Limited is seeking a proactive and customer-focused Customer Experience and Retention Officer to enhance customer satisfaction, strengthen customer relationships, and improve customer loyalty.
- The successful candidate will be responsible for ensuring exceptional customer experiences across all touchpoints, resolving customer concerns efficiently, implementing retention strategies, and supporting initiatives that drive repeat business and long-term customer value.
Key Responsibilities
Customer Experience Management:
- Serve as the primary point of contact for customer inquiries, complaints, and feedback.
- Ensure prompt, professional, and satisfactory resolution of customer issues.
- Monitor customer interactions and maintain high service quality standards.
- Develop and implement initiatives that improve customer satisfaction and overall experience.
- Track customer feedback and recommend improvements to products, services, and processes.
Customer Retention and Relationship Management:
- Build and maintain strong relationships with existing customers to encourage loyalty and repeat business.
- Develop and execute customer retention strategies and engagement programs.
- Identify customers at risk of churn and implement appropriate retention interventions.
- Conduct customer follow-ups to assess satisfaction levels and address concerns proactively.
- Manage customer loyalty and reward programs where applicable.
Customer Insights and Reporting:
- Collect, analyze, and interpret customer data to identify trends and opportunities for improvement.
- Prepare regular reports on customer satisfaction, retention rates, complaints, and service performance.
- Monitor key customer experience metrics and recommend actionable improvements.
- Maintain accurate customer records and interaction histories.
Cross-Functional Collaboration:
- Work closely with Sales, Marketing, Operations, and Product teams to ensure a seamless customer journey.
- Communicate customer needs and feedback to relevant departments for service enhancement.
- Support customer-focused campaigns and initiatives aimed at increasing customer engagement.
Continuous Improvement:
- Stay informed about industry best practices in customer experience and retention.
- Participate in training and development programs to enhance customer service delivery.
- Recommend innovative approaches to improve customer engagement, loyalty, and retention
- Strong interpersonal, communication, and relationship-building skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in CRM systems and Microsoft Office Suite.
- Strong analytical and reporting skills.
- Ability to multitask, prioritize responsibilities, and work under pressure.
- Customer-centric mindset with a commitment to delivering exceptional service.
Salary
N75,000 - N100,000 monthly.
Application Closing Date
24th June, 2026.
How to Apply
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the Job Title as the subject of the mail.
Share this job:
Vacancy posted 4 hours ago
Similar jobs that could be interesting for youBased on the Customer Experience and Retention Officer in Ikeja, Lagos vacancy
- ...between Outbound Sales Growth and World-Class Customer Support. Your mission is to actively... ...friction. Community Engagement & Retention (20%): Churn Prevention: Actively... ...SaaS/Sales Drive: You have 1–2 years of experience in customer support, inside sales, or community...
- ..., Business Administration, or related field ~2–4 years of experience in customer service, estate, or property management ~ Strong interpersonal... ...facility/estate management practices ~ Proficiency in MS Office tools ~ Proximity to Ikeja or its environs is an added...
- ...Key Roles and Responsibilities Customer Support Duties: Respond to customer inquiries via phone, email, chat, or in person.... ...strong customer relationships. Increase customer loyalty and retention. Gather customer feedback and share insights with management...
- Responsibilities: Handle inbound customer inquiries via phone, email, and walk-ins in... ...Minimum of 1-3 years of customer service experience Excellent verbal and written communication... ...pressure Proficiency in Microsoft Office and basic CRM or ticketing tools Must reside...
Lagos Data School
Ikeja, Lagos8 days ago - ...We are seeking a smart, organized, and proactive Customer care Executive to oversee daily customer and... ...of HND / BSc Degree Previous administrative experience is an added advantage Proficiency in Microsoft Office tools (Word, Excel, Outlook, etc.) Strong communication...
- ...The Customer Success Representative (CSR) is dedicated to engaging first-time customers,... ...customer satisfaction and ensuring a seamless experience with the company’s platforms and... .... Sales Support: Partner with sales officers to facilitate onboarding of new customers...
- ...are seeking an experienced, customer-focused, and results-driven Customer... .... Support customer retention and business growth through excellent... ...’s Degree ~2–4 years' experience in customer service within... ...~ Proficiency in Microsoft Office Suite and logistics/customer...
- Overview Our client is a leading travels and tour company known for reliability, innovation, and exceptional customer experience, dedicated to providing high quality, customized travel experiences for individuals, families, corporate clients, and groups. Our mission...
Teamgrow Solutions
Ikeja, Lagos26 days ago - ...should be organized, professional, and eager to gain practical work experience in a fast-paced environment. Requirements Must be a... ...communication and interpersonal skills Basic knowledge of Microsoft Office tools Willingness to learn and adapt quickly Ability to...
- ...Job Description As a Customer Support Representative, you will be part of a team that helps resolve customer, rider, and vendor issues... ...the main point of contact for our customers, ensuring their experience with our app is positive and seamless. This position will...
- ...to providing innovative and customer-focused financial solutions.... ...our team as a Customer Service Officer. Job Summary The Customer... ...customer relationships to enhance retention • Ensure compliance with... ...of 2 years post-graduation experience in customer service (preferably...
Stratagia Plus Consulting
Ikeja, Lagosmore than 2 months ago - ...concerns and resolve issues promptly Ensure customer satisfaction and loyalty Inventory &... ...compliance Customer/retailer retention rate. Requirements ~ OND / HND / BSc... ...Administration, or related field ~1–3 years experience in FMCG or retail sales ~ Strong...
- Job Title: Customer Service/Admin Officer Location: Ikeja, Lagos Employment Type: Full-Time Reports To: Operations Manager / HR Manager Job... ...Administration, Human Resources, or related field 1-3 years experience in customer service, HR, or admin role (preferably in a...
Whipsmart service provider
Ikeja, Lagos27 days ago - Job Title: Call Center / Customer Support Representative Company: OPPO Location: Ikeja,... ...Degree in any related field - 1-2 years experience in customer service or call center -... ...environment - Basic knowledge of Microsoft Office and customer support tools Intrested...
OPPO
Ikeja, Lagosa month ago - ...publication of content or marketing materials. Help develop customer research databases. Recognize, study, and assess market... ...candidates should possess an HND or Bachelor's Degree with 3-10 years experience. Application Closing Date 30th June, 2026. How...
- ...The Operations Officer is responsible for managing the day-to-day logistics operations... ...and cost-effective delivery of orders to customers. This role involves overseeing vehicle and... ...field is preferred. ~3+ years’ experience in last-mile delivery, logistics, or fleet...
- ...daily operational activities Manage customer onboarding processes including proper documentation... ...as required. Monitor day - to - day office operations and promptly resolve... ...related field. ~1 – 2 years relevant experience. ~ Good communication and organizational...
- ...Job Summary The Operations Officer will support the smooth execution of daily operational... ..., effective risk control, and excellent customer service delivery. The role includes... ...is required. ~1 - 5 years’ relevant experience. ~ Experience in a microfinance bank or...
- ...Job Summary The Business Development Officer is responsible for identifying new business... ...to increase revenue, expanding the customer base, and promoting the company’s products... ...or related field. Minimum of 2 years’ experience in business development or a similar...
- The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring... ...outstanding balances while maintaining a positive customer experience. Key Responsibilities • Contact customers...
- ...effective sales strategies Making cold calls to attract potential customers Diverting customer requests and complaints to the relevant... ...should possess an HND / Bachelor`s Degree with 3 - 10 years experience. Application Closing Date 30th June, 2026. How...
- ...and results-driven Brand and Marketing Officer responsible for developing and executing... ...enhancing brand visibility, and driving customer engagement across multiple channels.... ...Administration, or related field. ~2 years’ experience in brand management, digital marketing,...
- ...Credit Review officer Ikeja, Lagos Contract type Salary: #100,000 Monday - Saturday... ...and supporting documents. Analyze customer creditworthiness, repayment capacity,... ...detail and ability to work independently. Experience with credit analysis or financial review...
- ...Job Summary The Account Officer will support the organization’s financial operations by ensuring accurate recording, reconciliation... ...such as ACA, ACCA, or ICAN is required. ~1–5 years relevant experience. ~ Experience within a microfinance bank or financial...
- ...Operations Support Officer Location: Lagos Employment Type: Contract Salary: #100... ...payments on time, and have a positive experience, which in turn drives adoption and loyalty... ...3 working days or escalated. Handle customer inquiries, complaints, and feedback...
80000 NGN per month
...Collections Officer – Buy Now Pay Later (BNPL) Location: Allen Avenue Ikeja Employment... ...a proactive, results-driven, and customer-focused Collections Officer to manage overdue... ...while maintaining a positive customer experience. The Collections Officer will play a...- ...Summary We are seeking a detail-oriented and proactive Account Officer to provide temporary support during a maternity leave period.... ...HND in Accounting, Finance, or a related field. ~2–4 years' experience in an accounting or finance role. ~ Proficiency in Microsoft...
- Relationship Officer with 4-6years experience in microfinance bank or fintech Location: Ikeja Lagos Employment... ...base by acquiring and managing customers for savings, current, and fixed... ...while delivering excellent service and retention. Key Responsibilities •...
Folsort Investment Services Limited
Ikeja, Lagos13 days ago - ...and highly organized E-Commerce Operations Officer to oversee order fulfilment, inventory management, quality control, and customer support activities. The ideal candidate... ..., and customers enjoy a seamless shopping experience. The role also involves capturing basic...
- ...and meet deadlines. Previous admissions or administrative experience is an added advantage. Salary N150,000 - N250,000 monthly... ...: ****@*****.*** using "Application for Admissions Officer" as the subject of the mail. Share this job:...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience and Retention Officer. Be the first to apply!
