Direct Channel Sales Manager
Smile Communications Nigeria Limited
Job Description
- Oversee the operations and distribution activities efficiently to all the Direct Channels team across Regions
- Provide leadership, direction, and development to all aspects of the Sales and distribution channels
- Eyeball registration processes and ensure all direct channel agents are guided by the new Smile/NCC SIM activation guidelines and customer on boarding process
- Coordinate activities of planning, recruitment, training, partner visits, and sales support for all the Direct Channels Sales agent
- Implement sales channel strategies, accurately and proactively manage sales forecasts
- Drive and deliver the sales target set for the channel (new customers, revenues, retention, BTS turnover)
- Ensure adequate spread and visibility of the retail brand across regions
- Share competition offerings, structures, and frameworks (commissions, performance bonuses, incentives, and branding) with your line manager and business as required
- Monitor and analyze channel sales volumes and collections
- Monitor and manage sales activity across the Direct channel to ensure it meets Smile standards and parameters
- Identify viable locations for sales promotions and campaigns, distribution of collateral materials, and how it is applied across the channels
- Ensure superior customer service in line with Smile’s brand promise throughout the Direct Channels
- Ensure goals, products, and plans are effectively communicated, understood, and applied by all the sales agents and partners
- Provide any other ad hoc duties assigned to you from time to time by the Head of Sales or any other person appointed by the Company for this purpose.
Requirements
- Minimum BSc / HND degree
- 5 years of relevant experience relevant position is mandatory
- Proficiency with computers and Microsoft Office tools (MS Word, MS Excel, MS PowerPoint)
- Good listening and communication skills
- Excellent analytical and problem-solving skills with a process focus
- Must have good customer service relations and management skills
- Staff character must align with the Smile values.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Vacancy posted 4 days ago
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