Consumer Banking Officer

Job title : Consumer Banking Officer

Role Description

• This is a full time onsite role for a Consumer Banking & Payroll Lending Officer, located in Abuja. 
• The Consumer Banking & Payroll Lending Officer will be responsible for loan origination, underwriting, and providing exceptional customer service. 

Responsibilities

• Drive acquisition of new customers for consumer banking and payroll lending products.
• Build and manage strong relationships with employers, payroll partners, and individual clients.
• Evaluate and process loan applications in line with credit policies.
• Monitor loan performance, ensure timely repayments, and support recovery efforts.
• Cross-sell other retail banking products (savings, current accounts, digital channels).
• Provide financial advisory and ensure excellent customer service delivery.
• Maintain compliance with banking policies, procedures, and regulatory standards.
• Prepare periodic reports on loan portfolio, customer acquisition, and performance.

Qualifications

• Bachelor’s Degree in Finance, Economics, Business Administration, or related discipline.
• 2 - 4 years experience in retail/consumer banking, payroll lending, or credit operations.
• Experience with Loan origination and underwriting processes
• Excellent relationship management skills
• Strong attention to detail and analytical skills
• Effective communication and interpersonal skills
• Ability to work in an on-site role in Abuja
• Strong knowledge of loan products, credit analysis, and risk management.
• Proven track record in sales, business development, and customer relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• High level of integrity and attention to detail.
• Proficiency in Microsoft Office Suite and core banking applications.

What We Offer

• Competitive compensation and performance based incentives.
• Continuous learning and professional development opportunities.
• A supportive and innovative work environment.
• Opportunities for career growth within the bank.