IT Officer (Core Banking & Digital Platforms)

IT Officer (Core Banking & Digital Platforms)

Industry: Banking | Financial Services | FinTech

Location: Obanikoro, Lagos, Nigeria

Employment Type: Full-Time

Reports To: Head of Information Technology / Head of Operations

Monthly Salary: Competitive

Experience: Minimum of 5 years relevant experience in banking IT operations, core banking support, or financial technology.

Position Summary

Our client is seeking an experienced and proactive IT Officer to oversee the day-to-day management of IT infrastructure, Core Banking Application (BankOne), digital banking platforms, and end-user support.

The ideal candidate must possess strong technical expertise in banking technology environments and hands-on experience supporting BankOne Core Banking Application (CBA) , digital banking channels, and enterprise IT infrastructure. The successful candidate will ensure maximum system availability, data security, regulatory compliance, and seamless technology support across the organization.

Key Responsibilities

Core Banking System Administration

• Provide day-to-day support for the BankOne Core Banking Application (CBA).
• Monitor system performance, availability, and uptime.
• Manage user access, roles, permissions, and security controls.
• Support product configuration, parameter updates, and system enhancements.
• Liaise with BankOne vendors for system upgrades, issue resolution, and maintenance.
• Perform routine system health checks and preventive maintenance.

Digital Banking Support

• Support digital banking platforms including Mobile Banking, Internet Banking, USSD, POS, and payment channels.
• Monitor transaction processing and resolve service disruptions promptly.
• Collaborate with third-party technology partners on system integrations.
• Ensure optimal performance of digital banking services.
• Troubleshoot customer-facing digital platform issues.

IT Infrastructure Management

• Maintain servers, computers, network infrastructure, routers, switches, and wireless connectivity.
• Monitor network performance and system availability.
• Ensure business continuity through regular backups and disaster recovery procedures.
• Install, configure, and maintain hardware and software solutions.
• Manage antivirus solutions, firewalls, and endpoint security.

IT Support & Helpdesk

• Provide first- and second-level technical support to users.
• Resolve hardware, software, printer, email, and connectivity issues.
• Maintain the IT helpdesk and ensure timely resolution of support requests.
• Conduct system installations, upgrades, and user onboarding.

Information Security & Compliance

• Ensure compliance with IT security policies and regulatory requirements.
• Monitor cybersecurity threats and implement preventive measures.
• Maintain data confidentiality, integrity, and availability.
• Support internal and external IT audits.
• Ensure compliance with CBN and other applicable regulatory standards.

Vendor & System Management

• Coordinate with software vendors and service providers.
• Monitor vendor performance against agreed SLAs.
• Manage software licensing and maintenance contracts.
• Evaluate and recommend new technology solutions.

Reporting & Documentation

• Prepare weekly and monthly IT performance reports.
• Maintain IT asset registers and documentation.
• Document system configurations, procedures, and troubleshooting guides.
• Report critical incidents and recommend corrective actions.

Qualifications

• Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, Information Systems, or a related discipline.
• Minimum of 5 years' experience in banking IT operations or financial technology.
• Hands-on experience supporting BankOne Core Banking Application (CBA) is mandatory.
• Experience supporting digital banking platforms and electronic payment systems.
• Knowledge of banking operations and financial systems.

Professional Certifications (Preferred)

• Microsoft Certified Professional (MCP)
• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• ITIL Foundation
• Certified Information Systems Security Professional (CISSP) – Advantage
• Microsoft Azure or AWS Certification – Advantage

Required Skills & Competencies

Technical Skills

• BankOne Core Banking Application (CBA)
• Digital Banking Platforms
• Network Administration
• Windows Server Administration
• Database Management
• Active Directory
• Microsoft 365 Administration
• Cybersecurity & Information Security
• Backup & Disaster Recovery
• Hardware & Software Troubleshooting

Soft Skills

• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• High attention to detail
• Ability to work under pressure
• Strong organizational and time management skills
• Customer-focused mindset
• Ability to work independently and collaboratively

How to Apply

Interested and qualified candidates should send their updated CV to Show email" rel="noopener noreferrer"> Show email using "IT Officer – Obanikoro" as the subject of the email.