General Manager, HR & General Services

Job title : General Manager, HR & General Services

Job Summary

• The General Manager, Shared Services is the senior executive responsible for providing strategic leadership and integrated support across Human Resources, Procurement, Administration and Security.
• The role ensures that the company has the people, materials, services, facilities, and security infrastructure required to operate its downstream petroleum business safely, efficiently and competitively.
• The GM, Shared Services leads and holds accountable the Head HR, Head Procurement, Administration Manager, and Chief Security Officer (CSO), ensuring that these Services operates as a performance-enabling platform for all business units.

Key Responsibilities
Human Resources Leadership: 

• HR Strategy & Leadership: Develop and execute HR strategy aligned to the company’s business objectives, growth plans, operational requirements and core values. 
• Talent Management: Oversee end-to-end recruitment, onboarding, succession planning, performance management, and employee engagement for staff, contractors, and expatriates. 
• Employee Relations & Compliance: Ensure 100% compliance with Nigeria Labour Act, NHIA, NSITF, Pension Reform Act, ITF, and other statutory requirements. Lead grievance handling, disciplinary processes, and staff welfare initiatives. 
• Learning & Development: Identify capability gaps and drive training, leadership development, and behavioral competency programs.
• Compensation & Benefits: Manage salary structure, benefits administration, payroll governance, and annual compensation review in liaison with Finance.
• Culture & Organisation Development: Champion Pinnacle’s values, diversity, equity, and high-performance culture across all sites.

Procurement Leadership:

• Strategic Sourcing: Develop and implement procurement strategy and annual procurement plan to ensure timely, cost-effective acquisition of goods, services, and works across HR, Admin, Marine, and Operations. 
• Contract & Vendor Management: Oversee tendering, negotiation, contract administration, and vendor performance management. Ensure value-for-money and service delivery. 
• Policy & Governance: Enforce Pinnacle Procurement Policy, approval limits, and ethical standards. Drive cost savings, process automation, and audit readiness,
• Inventory & Asset Management: Oversee procurement of PPE, office supplies, marine spares, and maintain asset register in conjunction with Finance.

Administration And Facilities Management:

• Ensure corporate facilities and workplace services are fit for purpose and cost-effective.
• Oversee travel, accommodation, fleet/support services, utilities, records and general administration.
• Establish internal service standards and monitor administrative expenditure.
• Ensure timely renewal and performance management of support-service contracts.

Security Leadership:

• Develop and implement the Company's security strategy and risk framework.
• Protect people, petroleum products, facilities, information and other assets.
• Oversee access control, CCTV/surveillance, intelligence, incident response and security contractors.
• Coordinate security arrangements for marine, terminal, logistics and retail operations.
• Conduct security risk assessments, audits and emergency-response exercises. 

People And Stakeholder Leadership:

• Act as a strategic business partner to Executive Management and operating functions.
• Resolve cross-functional support issues and remove avoidable operational constraints.
• Develop succession and leadership capability across the Managers.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Engineering, Finance, Supply Chain, Information Technology, Security Management or related discipline.
• MBA/MSc and professional certifications in HR/Procurement [CIPM, CIPD, CIPS, MCIPS] is an advantage
• Minimum 15 years' relevant professional experience, with at least 7 years in senior management/leadership.
• Demonstrable experience managing multiple corporate support functions through senior functional leaders.
• Experience in Oil & Gas, Marine, Logistics, a large, asset-intensive, industrial organisation a large, asset-intensive or industrial organisation preferred.
• Downstream petroleum/energy/infrastructure experience is an added advantage.
• Demonstrated experience in cost optimisation, organisational development and service transformation.

Additional Information:
Key Competencies:

• Strategic thinking and business acumen
• Strong commercial and financial discipline
• People leadership and change management
• Procurement and supplier governance
• HR and organisational development
• IT governance, cybersecurity and digital transformation awareness
• Security and risk management
• Business continuity and resilience
• Strong governance and control orientation
• Negotiation and stakeholder management
• Service excellence and continuous improvement
• Confidentiality, integrity and professional discretion.