Factory Equipment Service Manager

Job title : Factory Equipment Service Manager

About the Role

• The role is responsible for ensuring the efficient operation, maintenance, and improvement of mechanical systems within heavy equipment, specifically Cat excavators, payloaders, trucks, and forklifts.
• This includes troubleshooting, and maintaining the machinery to optimize performance, reduce downtime, and increase longevity.

Key Responsibilities

• Should have good exposure to fleet operations catering diff types - cars/tippers/forklift/eavy equipments etc.
• Understanding of machinery mechanics, hydraulics, and electrical systems.
• Strong knowledge of mechanical systems, including powertrains (Transmission), hydraulics, and engine diagnostics.
• Hands-on experience with Cat-brand machines like excavators, payloaders, trucks, and forklifts, and an understanding of their components, functions, and operations.
• The role is responsible for ensuring the efficient operation, maintenance, and improvement of mechanical systems within heavy equipment, specifically Cat excavators, payloaders, trucks, and forklifts. This includes troubleshooting and maintaining the machinery to optimize performance, reduce downtime, and increase longevity.
• Should have exposure to tools for OPS Excellence like Six Sigma, Fishbone, Gantt Chart, etc
• Use diagnostic tools and software (e.g., CAT ET) to troubleshoot mechanical, electrical, and hydraulic failures. Apply root cause analysis to resolve recurring issues and prevent future failures.
• Experience working with construction, mining, or logistics equipment, specifically Cat-brand machines like excavators, payloaders, Sinotrucks, and Toyota/Liuogong forklifts.
• Ability to communicate complex technical information clearly to non-engineering personnel, including operators, technicians, and management.
• Supervisory and team management skills are a must.

Requirements

• Degree in Mechanical / Automobile Engineering
• Minimum of 5 years of relevant experience in a manufacturing/automobile environment
• Strong computer skills
• Analytical mindset with a techno-commercial approach
• Proficient in English
• Languages Preferred: English (Fluency required)
• Should have good Excel knowledge and exposure to fleet/service management solutions.