Senior Sales Account Manager - Nigeria & West Africa

Job title : Senior Sales Account Manager - Nigeria & West Africa

Overview

• We're seeking a Senior Sales Account Manager Nigeria & West Africa to lead customer engagement and drive digital transformation across enterprise and government clients.
• This full-time, on-site role is based in Lagos, Nigeria, and is ideal for a seasoned sales leader with strong executive presence, deep expertise in B2B technology solutions, and a passion for growing strategic accounts across the region.
• At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity.
• We turn complexity into clarity and potential into progress„in a place where people lead and tech empowers.
• You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.
• Here, your work drives real change, and your ideas help shape the future of technology.
• We invest in you with top-tier training, mentorship, and career development„ensuring you stay ahead in an ever-evolving world.

Why You'll Enjoy It Here

• Be Part of Something Big A growing company where your contributions matter.
• Make an Immediate Impact Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team A culture built on trust, collaboration, and respect.
• We Care Integrity, empathy, and purpose guide every decision.
• We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.
• We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities
Driving Growth through Focusing on the Customer:

• Maintain deep understanding of customer business needs, KPIs, and strategic priorities.
• Guide peers in aligning TeKnowledge solutions with customer goals and translating features into tangible business outcomes.
• Lead digital transformation initiatives that create business value and drive impact.
• Enable and coach cross-functional teams to co-develop strategic account plans.
• Align partner and internal resources to customer and industry-specific needs.
• Identify opportunities for new revenue, adoption, and customer relationship growth across the portfolio.

Sales & Business Excellence:

• Oversee revenue forecasting and progress tracking within the assigned portfolio and market segments.
• Set strategic goals and priorities, manage pipeline health, and drive alignment with business objectives.
• Guide planning and prioritization across multiple complex accounts.
• Lead execution of corrective actions in response to escalations or blockers, and drive root-cause resolution.
• Engage in contract negotiation, risk management, and revenue protection strategies.
• Foster a high-performing virtual team, ensuring consistent delivery excellence and customer satisfaction.

Strategic Relationship Management:

• Expand and manage a strong network of key decision-makers, partners, and stakeholders.
• Partner with internal teams and customers to develop long-term digital strategies.
• Drive strategic marketing and go-to-market initiatives in collaboration with business and technical leads.
• Identify and onboard new partners/vendors to accelerate growth in emerging markets.

Qualifications

• 10+ years of experience in B2B technology/services sales and strategic account management.
• Proven knowledge in Cybersecurity, AI/Automation, Customer Experience (CX), professional services, or digital skilling/change management programs.
• Fluency in English and one or more regional languages.
• Strong executive presence with excellent written and verbal communication skills.
• Willingness and ability to travel within the Africa region.
• Experience working with enterprise and government clients is a strong advantage.