Sales Operations Lead

Job title : Sales Operations Lead

Reports To: Chief Revenue Officer (CRO)

Job Summary

• We are seeking a highly organised, analytical, and results-driven Sales Operations Lead to support and optimise our commercial operations. 
• The successful candidate will be responsible for sales pipeline management, CRM governance, commercial reporting, bid coordination, forecasting, and process improvement initiatives that drive revenue growth and operational efficiency.
• This role requires a professional who can translate data into actionable insights, improve sales processes, enhance visibility across the sales funnel, and work closely with cross-functional teams to ensure seamless commercial execution.

Key Responsibilities

• Manage and maintain the sales pipeline and CRM data integrity.
• Monitor sales performance, pipeline movement, conversion rates, and revenue metrics.
• Produce regular sales reports, dashboards, and forecasting insights.
• Coordinate proposal and bid submissions across multiple departments.
• Improve sales processes, reporting structures, and operational workflows.
• Support the adoption of AI-powered tools and automation to improve sales productivity.
• Collaborate with Sales, Partnerships, Product, Finance, Legal, and Delivery teams to drive commercial success.

Requirements & Experience

• Minimum of 5–7 years' experience in Sales Operations, Revenue Operations, Commercial Operations, CRM Administration, Sales Enablement, Business Operations, Bid Management, or related roles.
• Demonstrated experience managing sales pipelines, forecasting, CRM systems, commercial reporting, and performance tracking.
• Experience coordinating bids, proposals, tenders, and cross-functional commercial initiatives.
• Strong understanding of sales processes, revenue operations, pipeline management, and business reporting.
• Proven ability to analyse data, identify trends, and provide actionable recommendations to management.
• Experience driving process improvement, operational efficiency, and commercial governance.
• Proficiency in Microsoft Excel, Microsoft 365, CRM platforms, dashboards, and reporting tools.
• Experience within technology, professional services, HR services, recruitment, assessment, training, compliance, identity management, or enterprise solutions environments is an advantage.

Qualifications

• Bachelor’s Degree in business administration, Marketing, Economics, Finance, Data Analytics, Information Systems, or a related discipline.
• Relevant certifications in Sales Operations, Revenue Operations, CRM Administration, Data Analytics, Project Management, or related fields will be an added advantage.

Key Competencies:

• Strong analytical and problem-solving skills.
• Excellent organisational and project coordination abilities.
• Strong stakeholder management and communication skills.
• High attention to detail and process discipline.
• Ability to manage multiple priorities and deadlines effectively.
• Familiarity with AI-enabled productivity and sales tools.