Operations Lead

Job title : Operations Lead

Job Summary

• We are seeking a highly motivated and experienced Operations Lead to join our dynamic team in a fast-paced equity trading environment.
• The ideal candidate will have strong expertise in CRM management, client engagement, and operational efficiency.
• You will be responsible for overseeing day-to-day operations, ensuring seamless client service, and driving process improvements to enhance overall business performance.

Responsibilities

• Generate reports and insights from the CRM to support strategic decision-making.
• Attend to walk-in clients professionally and provide tailored solutions to their inquiries and concerns.
• Track and manage email communications with clients, ensuring prompt and effective responses.
• Develop and maintain strong relationships with clients to improve customer satisfaction and retention.
• Monitor daily trading activities and ensure compliance with company policies and industry regulations.
• Identify operational gaps and implement solutions to improve efficiency and reduce errors.
• Prepare and deliver insightful presentations to the management team and stakeholders on operational performance and market trends.
• Maintain a solid understanding of the Nigerian stock market, including equity trading trends, market dynamics, and regulatory updates.
• Manage and maintain the CRM system to track client interactions and improve customer engagement.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• 3–5 years of experience in operations management within a financial services or stock trading company.
• Strong proficiency in CRM software ( Zoho, or similar).
• Hands-on experience with CSCS and Symplus software is mandatory.
• Deep understanding of the Nigerian stock market.
• Proven experience in client engagement and problem-solving.
• Ability to lead a team and drive performance.