Bar Attendant

Job Summary

The Barman/Bartender is responsible for preparing and serving beverages, maintaining a clean and organized bar, managing beverage stock, accurately processing orders, and providing excellent guest service in line with DAL's standards.

Key Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes.
• Take and process guest orders accurately and promptly.
• Maintain a clean, hygienic, and well-organized bar area.
• Monitor beverage and bar supplies and report low stock levels.
• Conduct regular stock counts and maintain accurate stock records.
• Minimize wastage, spillage, and unauthorized use of beverages.
• Record sales and orders accurately.
• Ensure proper handling and storage of beverages and bar equipment.
• Provide courteous, professional, and responsive service to guests.
• Handle guest complaints professionally and escalate issues when necessary.
• Comply with company policies, hygiene standards, and applicable legal requirements.

Qualifications & Experience

• Minimum of OND or equivalent qualification.
• Previous experience as a bartender, barman, or in a similar hospitality role is an advantage.
• Basic knowledge of beverages, bar operations, and hygiene practices.

Required Skills

• Beverage preparation and presentation.
• Excellent customer service.
• Good communication and interpersonal skills.
• Numeracy and accurate record keeping.
• Stock management and inventory control.
• Attention to detail.
• Ability to work under pressure.
• Professionalism, honesty, and reliability.

KPIs

• Order Accuracy: ≥ 98%
• Stock Variance: ≤ 2%
• Guest Satisfaction: ≥ 90%
• Hygiene Compliance: 100%
• Stock Count Accuracy: ≥ 98%

Behavioural Expectations

The Barman/Bartender is expected to maintain professionalism, integrity, cleanliness, punctuality, and excellent customer service while protecting company stock and upholding DAL's standards.