Sales & Customer Success Executive

Job title : Sales & Customer Success Executive

We are looking for someone who can understand what a customer wants, turn that request into a clear procurement brief, coordinate internally and with procurement team, follow up relentlessly, convert enquiries into paying customers, build lasting relationships, and find new ways to generate sales.

Are you a people person who knows how to sell?

Can you take a customer’s messy WhatsApp message, understand exactly what they need, turn it into a clear procurement request, coordinate with suppliers, follow up with the customer and ultimately close the sale?

Can you also come up with creative ways to bring more customers into the business?

Then we want to hear from you.

PreOrder360 is growing, and we are looking for a Sales, Customer Success & Business Development Executive to join our team.

What you’ll be doing:

• Managing customer enquiries from our Website, WhatsApp, Instagram, Facebook, email and other channels.
• Understanding and documenting customer product requirements.
• Preparing clear procurement briefs for our team and suppliers.
• Coordinating customer requests with our sourcing/procurement team.
• Following up on quotations and converting enquiries into orders.
• Managing customer relationships from enquiry through delivery.
• Generating new sales opportunities.
• Re-engaging previous leads.
• Developing creative sales and business-development strategies.
• Managing customer interactions across our social media platforms.
• Identifying opportunities for repeat business and referrals.
• Tracking leads, quotations, conversions and sales.
• Providing market intelligence based on customer demand.

We’re looking for someone who is:

• Excellent with people and communication.
• Sales-driven and commercially minded.
• Highly organised and detail-oriented.
• Excellent at follow-up.
• Confident using WhatsApp and social media.
• Persuasive without being pushy.
• Proactive and entrepreneurial.
• A strong problem solver.
• Comfortable managing multiple customers at once.
• Hungry to learn and grow.
• Comfortable working with targets.

Experience in sales, customer success, business development, e-commerce, procurement, logistics, importation or B2B sales is an advantage.

What matters most is that you can communicate, organise, sell, follow up and take ownership.

If you see a customer enquiry as more than just a message to answer — if you see it as an opportunity to build a relationship and make a sale — we want to hear from you.

Compensation: Competitive salary + performance incentives

PreOrder360 — Making international procurement easier for Nigerian businesses.