Luxury Retail Manager

Job title : Luxury Retail Manager

Job Summary

• As the Retail Manager, you will oversee daily store operations, drive sales and profitability, manage the retail team, and ensure an exceptional customer experience in line with the brand’s standards.

Responsibilities

• Oversee daily retail operations, store performance, merchandising, inventory levels, and customer experience.
• Develop and execute sales strategies, budgets, targets, and promotional activities to drive revenue and profitability.
• Monitor sales performance and KPIs, analyse trends, and identify opportunities to improve underperforming brands and products.
• Manage and develop the retail team, ensuring compliance with company policies, procedures, health, safety, and operational standards.
• Manage customer complaints and coordinate with management, buyers, vendors, and other stakeholders to support business growth and store performance.

Requirements

• Bachelor’s Degree or HND in Marketing, Business Administration, or a related field.
• Minimum of 5 years’ experience in retail management, preferably within the luxury, fashion, lifestyle, or premium retail industry.
• Strong knowledge of retail operations, sales management, merchandising, inventory management, and performance monitoring.
• Proficiency in Microsoft Office and sales/retail management software, with strong data analysis and reporting skills.
• Strong leadership, communication, negotiation, organisation, and problem-solving skills. Professional certification is an added advantage.