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- ...customers and estates, ensuring a retention rate of ?90%. Customer Experience: Champion the rider experience, ensuring CSAT/NPS scores remain within or above HQ benchmarks. Operational Excellence, Safety & Compliance Reliability: Ensure "Shuttlers Standard...
- ...customers and estates, ensuring a retention rate of ≥90%. Customer Experience: Champion the rider experience, ensuring CSAT/NPS scores remain within or above HQ benchmarks. Operational Excellence, Safety & Compliance: Reliability: Ensure "Shuttlers Standard" service...
- ...with maintenance standards/ITPs/SOPs Accuracy of diagnostic assessments (first-time fix rate) Customer/end-user satisfaction score Adherence to the maintenance budget Spare parts usage accuracy vs. projected usage Reduction in wastage and...