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- ...portfolio for concentration risk (sectoral, geographic, single-obligor) as per CBN Prudential Guidelines. Develop and validate credit scoring models for retail and micro-loans. Monitor portfolio quality metrics: Portfolio-at-Risk (PAR 30 days, 90 days),...
- ...KPIs) Individual sales target achievement. Conversion rate and average transaction value. Customer satisfaction and feedback scores. Product knowledge assessment results. Stock accuracy and loss prevention compliance. Attendance, punctuality, and...
- ...Statutory Remittances Accuracy: Accuracy and timeliness of statutory remittances (PAYE, VAT, WHT, pension, etc.) Vendor Satisfaction Score: Feedback from vendors on the payment process and issue resolution Dispute resolution time: Average time taken to resolve...
- ...departments to ensure smooth issue resolution. Meet service metrics such as response time, resolution rate, and customer satisfaction scores. Contribute to process improvement initiatives and provide customer feedback to enhance services. Continuous Improvement...
- .../weekly/monthly targets (AHT, FCR, sales conversion, attendance, etc.). Maintain high service ratings and customer satisfaction scores. Participate in coaching, briefings, and training sessions to enhance performance. Documentation & Reporting: Update call...
- ...~2030% improvement in task success or speed post-redesign. ~90% on-time delivery with minimal revisions. ~ Higher usability scores and fewer support tickets. ~85% internal satisfaction with design quality ~1015% increase in engagement tied to design. ~ Full...
- ...scorecards Monitor portfolio quality and produce portfolio performance reports Partner with Decision Science to develop credit scoring models and monitor their effectiveness Identify and mitigate operational, fraud, and process risks in collaboration with wider...
- ...monthly. Customer Care KPIs Patient Counseling Rate: Minimum 90% of patients receive counseling. Customer Satisfaction Score: Minimum 85% positive patient feedback. Return-Patient Rate: At least 75% repeat customer rate monthly. Regulatory KPIs...
- ...as the platform scales. AI & Automation Systems Contribute to the architecture of AI-powered systems including: Talent scoring and recommendation engines Workflow automation and rule-based decisioning Fraud detection and verification systems ~...
- ...electricity regulations, company policies, and service level agreements (SLAs) Contribute to improving customer satisfaction scores by maintaining a courteous and solutions-driven approach Prepare periodic reports for the attention of the Call Centre Supervisor...
- ...Systems Architecture Architect and ship large-scale AI systems using LLMs, fine-tuned models, and vector stores. Implement scoring engines, rule-based decisioning, contract automation, and fraud detection. Build an extensible platform that integrates: third...
- ...Performance Indicators (KPIs) Order fulfillment turnaround time. Delivery success rate. SLA compliance. Customer Satisfaction score (CSAT). Return and failed delivery rate. Revenue growth from e-commerce accounts. Team productivity and efficiency....
- ...Training & Awareness % of employees trained on compliance / AML Quarterly Training & Awareness Compliance test scores (average pass rate) Per training cycle Culture & Ethics Number of whistleblower cases resolved Quarterly...
- ...Performance Indicators (KPIs) Rider attendance and retention rate On-time delivery percentage Customer satisfaction scores Incident and accident rate Cost efficiency and rider utilization. Qualifications & Skills Education & Experience:...
- ...Sales. Account Health Monitoring: Track and report key account indicators such as NPS, renewal cycles, payment status, risk scoring, and service gaps. Identify early-warning signals of churn and coordinate internal action plans to stabilize accounts. Maintain...
- ...disbursement, and monitoring Assist in evaluating customer creditworthiness using income analysis, credit bureau reports, and risk scoring tools Prepare and review loan documentation in line with internal policies and regulatory requirements Sales & Relationship...
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Lagos, Lagos State3 days ago - ...profitability growth across service lines. Successful launch of new services/products. Client Satisfaction High client satisfaction scores and repeat business. Zero critical client complaints. Strong reference ability from senior executives and board clients....
- ...Brand Awareness - % Increase in Brand Recognition Growth in Brand Equity - % Increase in Brand Recall Positive Net Promoter Score - Above 70% What You Will Need For This Position A good first degree in a relevant field (Marketing, Communication,...
- ...Collaborate closely with Data Analysts to enhance dashboards, reports, and data pipelines. Build data products and automated scoring models to improve decision-making. Conduct exploratory data analysis (EDA) and design experiments for hypothesis testing....
- ...enrichment tools to qualify leads in real-time. Build and manage multi-step nurture sequences (email/SMS) tailored by lead score, behavior, and segment. Track lead velocity rate, conversion time, and pipeline coverage Conduct high-volume outbound calls...
- ...maintain a minimum customer satisfaction rating of 90% (based on post-installation feedback, complaint resolution, and service quality scores). Compensation and Benefits Salary: NGN 250,000 - NGN 300,000 per month (based on experience and qualifications)....
- ...electricity regulations, company policies, and service level agreements (SLAs) ~ Contribute to improving customer satisfaction scores by maintaining a courteous and solutions-driven approach ~ Prepare periodic reports for the attention of the Call Centre Supervisor...
- ...team to improve and create new features and machine learning model rules while setting the appropriate thresholds for transactional scoring systems Analyzing new databases to enhance the quality and relevance of available data Being responsible for the KPIs of...
- ...protocols during drills and real events (target: 100%). Number of emergency drills participated in or led (per year). Audit score on adherence to emergency procedures (e.g., asthma attack, anaphylaxis, seizure). Post-incident reports submitted within...
- ...hours annually). On-time execution of training calendar: 95% adherence. Training Effectiveness Learner satisfaction scores: Minimum 85% positive feedback. Performance improvement post-training: Measurable increase (e.g., 1020%) in individual/team...
- ...operations: credit assessment, approval, disbursement, monitoring, restructuring, and recovery. Implement data-driven credit scoring models and portfolio monitoring and reporting tools. Ensure compliance with CBN, NDIC, and MFB lending regulations. Develop...
- ...Resolve guest complaints promptly and professionally. Ensure personalised service delivery and maintain high guest satisfaction scores. Develop and implement service standards and guest engagement initiatives. Compliance, Safety & Hygiene: Enforce...
- ...health, safety and the environment Adherence to project schedules Adherence to required quality Targets as per flawless score card Job Requirements Education ~ A minimum of 20/25 years of experience in construction management and a MSc./ B.Sc...
- ...scripts, policies, and service standards Meet or exceed performance targets such as call handling time and customer satisfaction scores. Requirements & Qualifications OND / HND / Bachelor’s degree in any relevant field Minimum of 1 – 2 years’ experience in a...
- ...traditional financial data and alternative data (e.g., production estimates, warehouse receipts, crop quality). Use advanced credit scoring tools and risk models (especially important in agrifinance, where income is seasonal and variable). Disbursement & Cash Flow...
