Search Results: 3 vacancies
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Partner effectively with MTNN’s critical high-value customers to enhance MTN’s corporate brand.
Improve MTNN’s Net Promoter Score
Oversee the operations and activities of various walk-in customer service points within a designated region and ensure branded customer...
...monitor key performance indicators (KPIs) related to customer experience.
Track and report on metrics such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates.
Cross-Functional Collaboration:
Act as the first point of contact...
...Prepare necessary documentation/visuals for client to demonstrate performance of products/services; analyze trends in C-Sat/NPS scores to identify areas of improvement
Support Head of Customer Success/PMO to Conduct Health checks and Quarterly Business Reviews....
