Responsibilities:

Learning & Development:

Develop and implement a learning and development strategy aligned with business needs.
Conduct training needs assessments across departments to identify skill gaps and development priorities.
Design and coordinate onboarding, leadership development, technical, and soft-skill training programs.
Manage internal and external training facilitators, consultants, and training vendors.
Ensure training programs are practical, measurable, and relevant to operational requirements.
Oversee e-learning platforms, training materials, and learning resources.

Performance Management:

Design, implement, and continuously improve the performance management system (KPIs, appraisals).
Support departments in setting clear, measurable performance objectives aligned with business goals.
Coordinate performance appraisal cycles, including goal setting, mid-year reviews, and annual evaluations.
Provide guidance and training to managers on performance coaching, feedback, and corrective actions.
Monitor performance trends and recommend interventions to improve productivity and accountability.

Talent Development & Succession Planning:

Identify high-potential employees and support career development and succession planning initiatives.
Collaborate with management to develop individual development plans (IDPs) for key talents.
Support leadership and management capability-building initiatives.

Learning Effectiveness & Reporting:

Measure and evaluate the effectiveness and ROI of training and performance programs.
Maintain accurate training and performance records and dashboards.
Prepare and present reports on learning outcomes, performance trends, and impact to management.

Policy, Compliance & Continuous Improvement:

Ensure learning and performance practices comply with company policies, labour regulations, and industry.
Stay updated on best practices in learning, development, and performance management.
Drive a culture of continuous learning, high performance, and employee engagement across the organisation.

Requirements:

Bachelor’s degree in HR, Hospitality Management, Business Administration, or related field.
Professional certifications in L&D, Training, HR, international brand or Hospitality are an advantage.
Minimum of 4 years of experience in training or L&D within the hospitality/hotel industry.
Strong knowledge of hotel operations (Front Office, Housekeeping, F&B, Guest Relations, etc.)
Excellent training facilitation and presentation skills.
Experience in developing SOPs and training manuals.
Training and digital learning tools, and Proficiency with MS Office.
Interpersonal skills and ability to engage employees at all levels.
Creativity in designing learning experiences.
Leadership and coaching abilities.
Ability to work with diverse teams and maintain positive relationships with all departments.

Key Performance Indicators:

Working Conditions:

Location: Benin City

Learning & Performance Manager