Service Delivery Supervisor
Breezy Digital Solutions
Key Responsibilities
- Supervise and coordinate the Service Delivery Team by managing and monitoring. Schedules, supervising, filing important documents, and communicating relevant information.
- Ensure the adequacy of sales-related equipment or material.
- Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
- Store and sort financial and non-financial data in electronic form and present reports.
- Prepare, fill and send daily Service Delivery Sheet.
- Monitor and make sure all accounts are not disconnected, where applicable.
- Monitor and handle the processing of all orders with accuracy and timeliness.
- Monitor the team, to make sure information about unforeseen delays or problems are addressed and notified to the salesperson and clients.
- Monitor the team’s progress, identify shortcomings and propose improvements.
- Generate daily, weekly and monthly reports and analysis of the service delivery team. Job Requirement: Minimum of BSc/HND in Computer Science or any related field.
Requirements
- B.Sc / BA Degree in Business Administration or relevant field; certification in sales or marketing will be an asset.
- Great educational background, preferably in the fields of computer science or engineering for technical project managers.
- Proven working experience as a project administrator in the information technology sector.
- Should have some technical background, with understanding or hands-on experience on internet service delivery.
- Excellent internal communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Strong working knowledge of Microsoft Office experience as a sales coordinator /service delivery coordinator or in other administrative positions will be considered a plus
- Proficiency in English.
- Well-organized and responsible with an aptitude for problem-solving.
- Excellent verbal and written communication skills.
- A team player with a high level of dedication.
- Should be able to handle and supervise large projects for installations
Salary
N250,000 - N300,000 Monthly.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their updated CV to: View email address on hotnigerianjobs.com using the Job Title as the subject of the email.
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Vacancy posted 20 hours ago
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