Desk / Coordinating Officer

Job Summary

• We are seeking dynamic, result-oriented, and customer-focused professionals to join our team as Desk/Coordinating Officers.
• The successful candidates will be responsible for building and managing strategic business relationships, developing new business opportunities, driving sales growth, and ensuring exceptional customer satisfaction.
• The role involves coordinating sales activities through partners, agents, cooperatives, trade associations, community groups, and other distribution channels to promote microinsurance products, expand the customer base, and contribute to the overall growth and profitability of the business.

Key Responsibilities
Business Development & Relationship Management:

• Identify and develop business opportunities through cooperatives, market associations, trade unions, community groups, aggregators, clusters, and other strategic channels.
• Build and maintain strong relationships with existing and prospective partners to drive business growth.
• Develop initiatives and strategies to increase market penetration and customer acquisition.
• Create opportunities to cross-sell and promote the company’s products within existing partner networks.
• Conduct business presentations, product demonstrations, and stakeholder engagement meetings.

Sales & Marketing:

• Drive the sales of microinsurance products to achieve assigned business targets.
• Support the implementation of the company’s marketing and sales strategies.
• Work closely with the Business Development Manager to develop and execute sales strategies for specific prospects and markets.
• Handle the full sales cycle from prospecting and relationship building to negotiation and business closure.
• Generate a minimum of five (5) new business opportunities quarterly.

Customer Service & Stakeholder Engagement:

• Educate customers and partners on the company's products, services, and processes.
• Address customer enquiries and complaints promptly and professionally.
• Gather and communicate customer feedback to support service improvement and product development.
• Ensure high levels of customer satisfaction and retention

Claims Support & Reporting:

• Assist in claims investigation processes and provide timely feedback to management.
• Monitor partner activities and ensure compliance with company standards and procedures.
• Provide market intelligence on industry trends, customer needs, competitor activities, and business opportunities.
• Prepare periodic business development and performance reports.

Requirements

• Bachelor's Degree in any discipline from a recognized institution.
• 2–3 years of proven experience in Sales, Business Development, Marketing, Customer Relationship Management, or a related role.
• Experience in Insurance, Microinsurance, or a similar industry will be an added advantage.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Ability to work independently and manage multiple stakeholder relationships.

Skills & Competencies:

• Strong business development and sales skills.
• Excellent communication and interpersonal skills.
• Strong negotiation and relationship management abilities.
• Customer-focused mindset with excellent service delivery skills.
• Good problem-solving and decision-making capabilities.
• Ability to identify and capitalize on business opportunities.
• Strong presentation and persuasion skills.
• Ability to work under pressure and meet assigned targets.
• High level of integrity, professionalism, and accountability.

Salary
Very Attractive and Competitive.

Application Closing Date
31st July, 2026.

How to Apply
Interested and qualified candidates should:

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